Training Manager • Hyderabad

Urban Company; Hyderabad; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Urban Company in Hyderabad is seeking an experienced Trainer for Cleaning to lead all training initiatives across designated cities, develop and refine training content, and provide technical and behavioral training to service partners for a delightful customer experience.

The role requires 5+ years in hotels, facility management, or startups with a focus on training and development, strong leadership, and excellent communication skills.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 5+ years of experience in top-tier hotels, facility management, or startups with training focus.
• Strong leadership and communication skills; ability to motivate teams.

Responsibilities

• Lead all training programs for professionals offering home cleaning services in the city.
• Develop and refine training content to industry standards.
• Provide hands-on training on SOPs to ensure high-quality service delivery.
• Implement strategies to improve service quality through training.
• Lead a team of trainers and ensure consistent delivery across locations.
• Monitor and evaluate training effectiveness and adjust as needed.

Skills

Leadership

Training delivery

SOP compliance

Communication

Education

Bachelor's degree in Hospitality Management

Tools

LMS

Content creation

Job description

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to access quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

1. Customer love: Build a platform that offers truly delightful and differentiated services

2. Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood 3. Technology first: Bring innovation and technology to an age-old industry

We are seeking an experienced Trainer for our Cleaning Category to join our dynamic team. The Trainer will play a crucial role in ensuring the high-quality delivery of home cleaning services in our designated cities. This individual will be responsible for leading all training initiatives, developing and refining training content, and providing technical (relating to home cleaning services) and behavioral training to our partners to guarantee a delightful customer experience.

What You’ll Do :

• Lead all training programs for professionals offering home cleaning services in the allotted city.


• Develop and refine training content, ensuring it aligns with industry standards and best practices.


• Provide hands-on training and support to professional partners on standard operating procedures (SOPs) to ensure the delivery of high-quality services.


• Implement strategies to improve service quality through training interventions.


• Lead a team of trainers/professionals, providing guidance and support to ensure consistent training delivery across all locations.


• Monitor and evaluate the effectiveness of training programs, making necessary adjustments to meet evolving business needs.


• Collaborate with cross-functional teams to identify training needs and develop targeted solutions to address gaps.


• Stay updated on industry trends and best practices in training and development for blue-collar workers.

What We Need :

• Bachelor's degree in Hospitality Management, Business Administration, or related field.


• 5+ years of experience in top-tier Hotels, Facility Management, or Startups, with a focus on training and development.


• Strong leadership and communication skills, with the ability to inspire and motivate teams.


• Proven experience in managing teams of trainers/professionals, preferably in hotels or facilities management.


• Demonstrated expertise in developing and delivering training content for blue-collar workers.


• Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.


• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Passion for delivering exceptional customer experiences and driving continuous improvement.

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavour to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.

Urban Company started out as UrbanClap in Nov 2014, when its founders, Abhiraj, Raghav and Varun realized that the home services industry was predominantly unorganized, fragmented and offline. Customers found it difficult to avail quality services in a convenient manner, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -
1. Customer love: Build a platform that offers truly delightful and differentiated services
2. Service professional empowerment: Build a deep, full-stack partnership with service professionals, helping improve their earnings and overall livelihood
3. Technology first: Bring innovation and technology to an age-old industry
Urban Company has a presence in 56 cities across India, Singapore, UAE, The Kingdom of Saudi Arabia and the USA. Since inception, the platform has delivered 36 million bookings to customers, and a highly trained fleet of 40,000+ service professionals. Today, Urban Company offers 50+ different types of home and beauty services through its mobile applications and website.