Training Manager - Cleaning Category

Urban Company (UC); Pune District, Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Urban Company is seeking an experienced Trainer for our Cleaning Category to drive high-quality home cleaning services across designated cities. You will lead training initiatives, develop content, and deliver technical and behavioral coaching to partner professionals to ensure a delightful customer experience.

This role requires a Bachelor's degree in Hospitality Management or a related field, 5+ years of training experience in hotels, facility management, or startups, and strong leadership to

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 5+ years of experience in top-tier Hotels, Facility Management, or Startups with a focus on training and development.
• Strong leadership and communication skills to inspire and motivate teams.
• Proven experience in managing teams of trainers/professionals in hotels or facilities management.
• Experience developing and delivering training content for blue-collar workers.
• Excellent organizational skills with ability to manage multiple tasks.
• Ability to thrive in a fast-paced environment and drive continuous improvement.

Responsibilities

• Lead all training programs for professionals offering home cleaning services in allotted city.
• Develop and refine training content to align with industry standards and best practices.
• Provide hands-on training on SOPs to ensure delivery of high-quality services.
• Implement strategies to improve service quality through training interventions.
• Lead a team of trainers, providing guidance for consistent delivery across locations.
• Monitor and evaluate training effectiveness and adjust to evolving needs.
• Collaborate with cross-functional teams to identify training gaps and solutions.
• Stay updated on industry trends in training for blue-collar workers.

Skills

Training leadership

Communication skills

Team management

Blue-collar training

SOP implementation

Industry knowledge

Education

Bachelor's degree

Job description

Role: Trainer - Cleaning CategoryAbout the CompanyUrban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfil this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.About the Role & TeamUrban Companys India business is divided into three large verticals with several core categories within these verticals. Each category has an independent user offering and supply pool and is led by a business head.

• Beauty vertical
• Salon for women: Skin-care services
• Salon for women: Hair, nails and make-up
• Mens grooming
• Spa therapy for men and women
• Treatments
• Home vertical
• AC and appliance repair
• Cleaning and Pest control
• Electricians, Plumbers and Carpenters
• Painting
• Products business (Largely B2B sales)
• Beauty & spa products: Both OEM and private labels
• Water purifiers, RO filters etc.
• Home solutions store
• Cleaning products
• Native
• Smart Locks and RO

Job Description: We are seeking an experienced Trainer for our Cleaning Category to join our dynamic team. The Trainer will play a crucial role in ensuring the high-quality delivery of home cleaning services in our designated cities. This individual will be responsible for leading all training initiatives, developing and refining training content, and providing technical (relating to home cleaning services) and behavioral training to our partners to guarantee a delightful customer experience.

What Youll Do:

• Lead all training programs for professionals offering home cleaning services in allotted city.
• Develop and refine training content, ensuring it aligns with industry standards and best practices.
• Provide hands-on training and support to professional partners on standard operating procedures (SOPs) to ensure the delivery of high-quality services.
• Implement strategies to improve service quality through training interventions.
• Lead a team of trainers/professionals, providing guidance and support to ensure consistent training delivery across all locations.
• Monitor and evaluate the effectiveness of training programs, making necessary adjustments to meet evolving business needs.
• Collaborate with cross-functional teams to identify training needs and develop targeted solutions to address gaps.
• Stay updated on industry trends and best practices in training and development for blue-collar workers.

What We Need:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 5+ years of experience in top-tier Hotels, Facility Management, or Startups, with a focus on training and development.
• Strong leadership and communication skills, with the ability to inspire and motivate teams.
• Proven experience in managing teams of trainers/professionals, preferably in hotels or facilities management.
• Demonstrated expertise in developing and delivering training content for blue-collar workers.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Passion for delivering exceptional customer experiences and driving continuous improvement.

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavour to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.