Training Manager - Liabilities Acquisition

IDFC FIRST Bank; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

IDFC FIRST Bank is hiring a Training Manager for Retail Liabilities in Hyderabad. The role involves responsible training and mentorship of Relationship Managers (RMs) to enhance their skills and capabilities. Key responsibilities include ensuring quality customer engagement, monitoring sales processes, and collaborating with the Learning & Development team to develop training modules. Ideal candidates should possess a Bachelor's degree in Commerce, Science, Arts, Business & Insurance, or Management Studies, along with a Master’s degree and 2-5 years of relevant experience.

Qualifications

• 2-5 years of relevant experience is required.
• Strong ability to engage customers through effective training.
• Experience in mentoring and guiding teams to achieve goals.

Responsibilities

• Responsible for quality training and developing knowledge of RMs.
• Ensure continuous improvement in customer engagement by RMs.
• Liaise with product teams to keep RMs updated on new products.
• Collaborate with Learning & Development to create training modules.
• Monitor engagement quality and processes followed by RMs.

Skills

Training and development

Customer engagement

Peer learning

Attrition management

Communication skills

Education

Bachelor's degree in Commerce, Science, Arts, Business & Insurance, or Management Studies

MBA or equivalent postgraduate degree

Job description

Job Requirements

Role / Job Title: Training Manager – Retail Liabilities

Function / Department: Retail Liabilities

Job Purpose: Responsible for quality training, developing knowledge & enhancing capabilities of RMs, also to provide guidance & mentorship to individuals to achieve desired goals.

Roles & Responsibilities

• Responsible for quality training, developing knowledge & enhancing capabilities of RM, also to provide guidance & mentorship to individuals to achieve desired goals
• Ensuring quality customer engagement by RMs and making continuous effort to improve same by adopting industry best practices.
• Liaising with other product leadership teams (on-ground) to be informed on latest product developments and train RM teams accordingly
• Devising various approaches such as Role Plays, Pitches and adopting industry best practices to enhance peer learning among RMs
• Incumbent is Responsible for monitoring engagement quality - sales and processes followed by RMs in the region
• Collaboration with Learning & Development Team to develop learning modules covering product & behavioral parameters & ensuring RM adoption of same
• Manage and reduce attrition rate among RMs by following industry best practices.
• Incumbent is responsible to ensure that RMs are well trained - on product & behavioral parameters and follow the processes as laid down within the bank’s audit and compliance framework.
• Responsible to ensure RM Channel is efficient and drive efficiencies from the team. Also, responsible to ensure high motivation level in teams.
• Lead the IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight.
• Attract and retain best-in-class talent for RM's in the zone.
• Monitor and achieve key parameters like reduce attrition rates and make necessary improvements.
• Share continuous feedback and suggestions with Senior Management to enhance the Channel's performance.

Educational Qualifications

• Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
• Post‑Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
• Experience: 2-5 years of relevant experience.