Team Leader Retail Liabilities-Inbound

IDFC FIRST Bank; Hyderabad; On-site; INR 900,000 - 1,400,000; Full time

Job summary

IDFC FIRST Bank is seeking a Team Leader – Retail Liabilities/Assets in Hyderabad. In this role, you will lead a team of customer service professionals, ensuring high performance and service excellence.

The ideal candidate has a minimum of 5 years of experience, including 2 years in a leadership role. You will be responsible for coaching and mentoring team members while setting clear performance goals. This position requires strong leadership, communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum 5 years of total experience.
• At least 2 years in a team leadership role within customer service.

Responsibilities

• Lead and manage a team of customer service executives.
• Coach and mentor team members to enhance service delivery.
• Set clear goals and drive achievement across key metrics.
• Manage multiple tasks efficiently while maintaining service quality.
• Collaborate with stakeholders to support business objectives.

Skills

Leadership and team management

Communication

Multitasking

Continuous improvement

Education

Graduate in any discipline

Job description

About the Role

As a Team Leader – Retail Liabilities/Assets (Inbound) at IDFC First Bank, you’ll lead a team of customer service professionals, ensuring high performance, service excellence, and continuous improvement. This role is ideal for someone who thrives in a fast-paced environment, enjoys mentoring others, and is passionate about delivering exceptional customer experiences.

Key Responsibilities

Primary Responsibilities

• Lead and manage a team of customer service executives to meet performance goals.
• Coach, mentor, and train team members to enhance service delivery.
• Set clear goals and drive achievement across key metrics.
• Handle multiple tasks efficiently while maintaining service quality.

Secondary Responsibilities

• Collaborate with internal and external stakeholders to support business objectives.
• Manage challenging situations and foster a culture of going the extra mile.

What We Are Looking For

Education

• Graduate (regular) in any discipline such as Mathematics, Commerce, Arts, Science, Business, Computers, Engineering, or Management.

Experience

• Minimum 5 years of total experience, with at least 2 years in a team leadership role within customer service.

Skills and Attributes

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and manage performance under pressure.
• A proactive mindset with a focus on continuous improvement.