Associate Training Manager

IDFC FIRST Bank; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IDFC FIRST Bank is seeking an Associate Training Manager to lead engaging training sessions that blend process expertise with soft skills mastery, shaping confident, customer-ready professionals.

The role involves delivering training for new hires and staff, designing content, measuring impact, and collaborating with cross-functional teams to roll out updates. Graduate candidates with 5+ years in training in customer service environments are encouraged to apply.

Qualifications

• Graduate in any discipline from a recognized university.
• Minimum of 5 years of relevant experience in training, preferably in customer service or contact center environments.
• Excellent verbal and written communication skills.
• Strong content creation and facilitation abilities.
• Ability to multitask and manage multiple training programs simultaneously.
• Analytical mindset to assess training impact and identify improvement areas.
• Collaborative approach with internal and external stakeholders.

Responsibilities

• Deliver process and soft skills training for new hires and existing staff.
• Design training content and conduct refreshers based on performance metrics.
• Measure training effectiveness and drive continuous improvement.
• Collaborate with cross-functional teams for smooth rollout of updates and new launches.
• Stay updated on products and processes; act as a subject matter expert.

Skills

Verbal communication

Written communication

Content creation

Facilitation

Multitasking

Analytical mindset

Stakeholder collaboration

Education

Graduate degree

Job description

Job Description:

Job Requirements

About the Role

Are you passionate about empowering teams through impactful training? As an Associate Training Manager at IDFC First Bank, you’ll lead engaging sessions that blend process expertise with soft skills mastery—shaping confident, customer-ready professionals. If you love creating learning experiences that drive performance, this role is made for you!

Key Responsibilities

Primary Responsibilities

• Deliver process and soft skills training for new hires and existing staff.
• Design training content and conduct refreshers based on performance metrics.
• Measure training effectiveness and drive continuous improvement.

Secondary Responsibilities

• Collaborate with cross-functional teams for smooth rollout of updates and new launches.
• Stay updated on products and processes; act as a subject matter expert.

What We Are Looking For

Education

• Graduate in any discipline from a recognized university.

Experience

• Minimum of 5 years of relevant experience in training, preferably in customer service or contact center environments.

Skills and Attributes

• Excellent verbal and written communication skills.
• Strong content creation and facilitation abilities.
• Ability to multitask and manage multiple training programs simultaneously.
• Analytical mindset to assess training impact and identify improvement areas.
• Collaborative approach with internal and external stakeholders.