Training Manager

Nu Skin group; Mumbai City; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

Nu Skin group in Mumbai is seeking a Training Manager to lead the development of courses and presentations for field trainings. You will collaborate with sales, marketing, programs and digital teams to understand needs and build training materials.

This role requires 5+ years of experience and a Bachelor’s degree, with strong instructional design and communication skills. The position involves 60% travel and a target compensation of 12–15 LPA (CTC).

Qualifications

• Bachelor’s degree in Communications, Business Management or related field.
• 5+ years relevant work experience.
• Strong communication and writing skills.
• Organized with the capability to multi-task.
• Knowledge of digital tools and training on digital assets.
• Solid understanding of Office Suite products.
• Experience in a customer support setting with direct contact with customers.
• Understanding of direct selling (preferred).

Responsibilities

• Instruction design: develop onboarding and ongoing trainings with multimedia content.
• Build trainings for Market Sales teams and ensure affiliates have onboarding activities.
• Collaborate with sales, marketing, programs and digital teams to tailor content.
• Support onboarding and ongoing education via LMS, workshops, and in-person trainings.
• Content localization for markets and languages; digital-first and interactive materials.
• Manage and train part-time product presenters to scale field trainings.

Skills

Instructional design

Communication

Writing skills

Organizational skills

Digital tools

Customer support

Education

Bachelor’s degree in Communications or related field

Tools

LMS

Office Suite

Multimedia tools

Job description

This role is based out of our Mumbai office and will require a minimum of 60% travel. The targeted annual compensation for this role is 12-15 LPA (CTC).

About the Role:

As a Training Manager, you are responsible for providing expertise to assist the sales team and sales leaders in developing new courses and presentations for field trainings. Collaborate with sales, marketing, programs and digital teams to understand their training needs and build the appropriate training materials for their needs. Support onboarding and ongoing education for sales leaders through Learning Management Systems, workshops, and in-person trainings.

What you'll do:

• Instruction Design: apply creative design practices to the field of instructional design to develop the best materials, cadence and format for onboarding and ongoing trainings. Develop instructor guides, field trainings and presentations. Select, modify and integrate existing and new training materials that utilize multimedia and new technologies to develop the most complete training programs.
• Build Training Materials: Responsible for developing trainings for Market Sales teams to present to the sales field. Work in collaboration to ensure the affiliates have onboarding and learning activities regularly. Capture feedback from the Sales teams and the affiliates with their needs and ensure we are providing valuable content to them on an ongoing basis.
• Work directly with sales and program teams under the supervision of the Commercial Head to understand individual team training needs.
• Ensure content is up to date, localized for markets and languages, digital first, interactive, shareable, and easy to use for both the sales team and affiliates.
• Manage and train part-time product presenters to support Market Sales teams in scaling field trainings.

What you'll need:

• Bachelor's degree in Communications, Business Management or related field
• 5+ years relevant work experience
• Strong personal skills, communication skills and writing skills
• Organized with the capability to multi-task
• Knowledge of digital tools and training on digital assets
• Solid understanding of Office Suite products
• Experience in a customer support setting with direct contact with customers.
• Ability to focus on small wins while keeping larger objectives in mind.
• Understanding of direct selling (preferred)