Training Manager

Global Services; Mumbai; On-site; INR 900,000 - 2,100,000; Full time

Job summary

Global Services in Mumbai is seeking an experienced Training Manager to design, implement and oversee training programs for our BPO workforce. The role focuses on aligning learning initiatives with business goals and driving performance through effective development strategies.

You will conduct training needs analyses, coach trainers, and collaborate with department leaders to ensure programs meet industry standards and deliver measurable improvements in skills and throughput.

Qualifications

• BPO training experience and strong background in developing learning programs.
• Excellent written and verbal communication skills.
• Ability to coach and mentor team members.
• Familiar with BFSI, Insurance, E-Commerce, or Digital services sectors.
• Proficient with training tools and technologies.

Responsibilities

• Develop and implement training programs for new hires and existing employees, aligned with company objectives.
• Conduct training needs analysis (TNA) to identify skill gaps and training requirements across different teams.
• Facilitate engaging training sessions using varied instructional techniques for diverse learners.
• Monitor and evaluate training effectiveness via feedback and metrics, adjusting programs to improve outcomes.
• Collaborate with team leaders to ensure training supports business goals and performance.
• Provide coaching and support to trainers and staff, fostering continuous learning.
• Stay updated on industry trends to keep programs relevant and effective.

Skills

Classroom training

Batch throughput

Communication

Coaching

BPO operations familiarity

Job description

We are seeking a dedicated and experienced Training Manager to join our team in the BPO industry. The ideal candidate will have a strong background in training and development, particularly within a BPO environment. As a Training Manager, you will be responsible for designing, implementing, and overseeing training programs that enhance the skills and performance of our employees. You will work closely with various departments to identify training needs and develop tailored training solutions that align with organizational goals.

Key Responsibilities:

• Develop and implement training programs for new hires and existing employees, ensuring alignment with company objectives and industry standards.
• Conduct training needs analysis (TNA) to identify skill gaps and training requirements across different teams.
• Facilitate engaging training sessions, utilizing various instructional techniques and formats to cater to diverse learning styles.
• Monitor and evaluate the effectiveness of training programs through feedback and performance metrics, making necessary adjustments to improve outcomes.
• Collaborate with team leaders and management to ensure training initiatives support business goals and enhance employee performance.
• Provide coaching and support to trainers and team members, fostering a culture of continuous learning and development.
• Stay updated on industry trends and best practices in training and development to ensure our programs remain relevant and effective.

Required Skills:

• Strong experience in classroom training and batch throughput management.
• Excellent written and verbal communication skills.
• Ability to coach and mentor team members effectively.
• Familiarity with BPO operations, particularly in sectors such as BFSI, Insurance, E-Commerce, or Digital services.
• Proficient in using training tools and technologies to enhance learning experiences.

If you are passionate about training and development and have the experience to back it up.