Training Manager

Global Services; Navi Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Global Services in Navi Mumbai is seeking a Training Manager with a strong background in BPO training and development. You will design, implement, and oversee programs that enhance employee skills and performance. You will work with multiple departments to identify training needs, develop tailored solutions, and ensure consistent delivery.

The role emphasizes coaching, tracking progress, and aligning initiatives with business goals. Join us to impact our organization's growth.

Qualifications

• Experience designing and delivering training programs.
• Experience with training needs analysis (TNA).
• Experience in BPO or call center environments.
• Strong written and verbal communication skills.
• Ability to align training with business goals.

Responsibilities

• Develop and deliver training for new hires and current staff in soft and technical skills.
• Conduct training needs analysis to identify skill gaps.
• Monitor and evaluate training effectiveness via feedback and metrics.
• Coach and support trainers and team leaders for consistent delivery.
• Align training with business goals through management collaboration.
• Maintain training records and compliance documentation.

Skills

Classroom training

Batch throughput management

Communication skills

Coaching and mentoring

BPO operations familiarity

Job description

We are seeking a dedicated and experienced Training Manager to join our team in the BPO industry. The ideal candidate will have a strong background in training and development, particularly within a BPO or call center environment. As a Training Manager, you will be responsible for designing, implementing, and overseeing training programs that enhance the skills and performance of our employees. You will work closely with various departments to identify training needs and develop tailored training solutions that align with organizational goals.

Key Responsibilities

• Develop and deliver training programs for new hires and existing employees, focusing on both soft skills and technical skills relevant to the BPO sector.
• Conduct training needs analysis (TNA) to identify gaps in employee skills and knowledge.
• Monitor and evaluate the effectiveness of training programs through feedback and performance metrics.
• Provide coaching and support to trainers and team leaders to ensure consistent training delivery.
• Collaborate with management to align training initiatives with business objectives and improve overall employee performance.
• Maintain training records and documentation to track employee progress and compliance.

Required Skills

• Strong experience in classroom training and batch throughput management.
• Excellent written and verbal communication skills.
• Ability to coach and mentor team members effectively.
• Familiarity with BPO operations, particularly in sectors such as BFSI, Insurance, E-Commerce, or Digital services.
• Proficient in using training tools and technologies to enhance learning experiences.

If you are passionate about training and development and have the experience to back it up, we encourage you to apply for this exciting opportunity to make a significant impact in our organization.