Trainer - Voice process - US

Conduent; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading global technology company is seeking a Process Trainer in Bengaluru. This role requires a minimum of 2 years of experience in training for International voice processes. Responsibilities include conducting employee training, designing and updating training materials, and guiding other trainers. The successful candidate will need to exhibit strong soft skills and analytical capabilities to ensure effective training sessions. Immediate joiners or those who can join within 30 days are preferred.

Qualifications

• Minimum 2 years experience as a process trainer in International voice process.
• Experience in designing and updating training materials is preferred.
• Ability to analyze training feedback for improvement.

Responsibilities

• Conducts training classes for employees on product features and technology.
• Designs and updates basic training materials based on needs.
• Guides and assigns tasks to other trainers.

Skills

Training experience in International voice process

Soft skills training

Analytical skills

Education

Minimum 2 years as a process trainer

Job description

Process trainer - experience training for International voice process is mandatory

Work location: Whitefield, Bangalore

Min - 2yrs experience as a process trainer in International voice process

Immediate joiner or someone who can join in 30 days

Responsibility Statements

• Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills.
• Responsible for design and update of basic level training materials and courses based on client or internal needs.
• Organizes training content in a clear sequence for delivery.
• Works with subject matter experts to keep content current and effective.
• Reviews and prepares training resources and materials to deliver classes.
• Collects training feedback from participants.
• Conducts "train the trainers" sessions, as necessary.
• Analyzes, produces, and distributes training reports.
• Guides other trainers and assigns tasks.
• Performs other duties as assigned
• Complies with all policies and standards