Trainer & QA - Voice Process - Tamil

Imarque Solutions; Mayiladuthurai; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Incentives

Job summary

Imarque Solutions is seeking an experienced trainer for our Call Center division to design and deliver engaging programs. The candidate will manage 20-30 trainee batches, focusing on training metrics and proficiency in Tamil and English.

Responsibilities include voice and accent training, soft skills delivery, and strong PPT/Excel support to enhance comprehension and performance across domestic BPO processes. Excellent communication and multitasking are essential.

Qualifications

• Minimum 2 years of experience as a Trainer (Sales or Collection Process) in Call center.
• Candidate must be proficient in Tamil (speak) and English language.
• Soft skill training working experience.
• Good interpersonal skill. Strong understanding of and experience in product training preferably in domestic BPO domain.
• Good in PPT & Excel.

Responsibilities

• Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required. The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills.
• Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency.
• The Candidate will be responsible for delivering high quality voice and accent training to our employees.

Skills

Communication skills

Tamil proficiency

English proficiency

Interpersonal skills

PowerPoint

Excel

Soft skills training

Training delivery

Tools

PowerPoint

Excel

Job description

Role & responsibilities

Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills.

Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency.

The Candidate will be responsible for delivering high quality voice and accent training to our employees.

Preferred candidate profile

Minimum 2 years of experience as a Trainer (Sales or Collection Process) in Call center.

Candidate must proficient in Tamil (speak) and English language.

Soft skill training working experience.

Good interpersonal skill. Strong understanding of and experience in product training preferably in domestic BPO domain Good in PPT & Excel..

Perks and benefits

Incentives