Trainer – Process & Communication

Mbw Rcm; Chennai District; Presencial; INR 400.000 - 580.000; Jornada completa

Descripción de la vacante

MBW RCM invites a skilled Trainer – Process & Communication to join our growing offshore medical billing team in Chennai. You will collaborate with management to identify training needs and design curricula, then deliver batch-wise sessions for freshers and experienced staff.

Your role requires strong communication, presentation, and interpersonal skills, plus solid knowledge of US healthcare and RCM processes.

Formación

• Excellent communication, presentation, and interpersonal skills.
• 2+ years of experience in a process trainer role.
• Knowledge of US healthcare and RCM processes.
• Familiarity with soft skills and training methodologies.

Responsabilidades

• Collaborate with management to identify training needs for all employees
• Schedule appropriate training sessions for new and existing employees
• Stay updated with the best training methods and modules
• Plan and implement an effective training curriculum
• Prepare hard copy training materials such as presentations, video modules
• Train freshers on end to end RCM in a batch-wise manner
• Train all employees on V&A and soft skills in a batch-wise manner
• Review training needs on a monthly basis
• Coach low performers and show improvement in call & email quality
• Take sessions and hurdles regarding call/ email quality
• Schedule and perform pre and post-training assessments and monitor progress

Conocimientos

Communication

Presentation

Interpersonal skills

Time management

Organizational skills

Independence

Prioritization

Descripción del empleo

Boost your career prospects as a Trainer – Process & Communication with MBW RCM, one of the fastest-growing offshore medical billing companies. At MBW, normal is truly boring and provide you exciting opportunities to learn and work with your customer to grow your career. Our remuneration is in line with industry standards along with attractive benefits.

Job Description

• Collaborate with management to identify training needs for all employees
• Schedule appropriate training sessions for new and existing employees
• Stay updated with the best training methods and modules
• Plan and implement an effective training curriculum
• Prepare hard copy training materials such as presentations, video module
• Should train freshers on end to end RCM in a batch-wise manner
• Should train all employees on V&A and soft skills in a batch-wise manner
• Review training needs on a monthly basis
• Coaching the low performers and showing an improvement in call & email quality
• Taking sessions and hurdles regarding call/ email quality
• Schedule and perform pre and post-training assessments and monitor progress

Desired Candidate Profile

• Excellent communication, presentation, and interpersonal skills.
• Good knowledge of US healthcare and the RCM process
• Well versed in Soft Skill, V&A, and training methodologies
• Minimum of 2 years of experience in a process trainer position
• Knowledge of US culture
• Solid knowledge of the latest corporate training techniques
• Excellent time management and organizational skills
• Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment.