Trainer or SME

Datamark Bpo Service; Chennai; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Cab facility

Medical insurance

Career growth

Employee engagement

Global banking exposure

Office-based role

Upskilling programs

Job summary

Datamark Bpo Service in Chennai seeks an experienced trainer to deliver end-to-end US Banking Operations training. You will handle onboarding, refresher sessions, and floor support, while developing content and SOPs for ongoing knowledge management.

The ideal candidate has 5+ years in US Banking Operations, SME/trainer experience, and strong communication skills. Join a team focused on quality, compliance, and stakeholder collaboration in a work-from-office environment.

Qualifications

• 5+ years of experience in US Banking Operations.
• 1–2 years of experience as an SME, Trainer, or Process Trainer.
• Strong understanding of AML, KYC, CDD, EDD, Payments, Fraud, Lending, Mortgage, or Retail Banking operations.
• Proven experience in classroom and virtual training delivery.
• Excellent communication, presentation, and stakeholder management skills.
• Experience in creating training content, SOPs, and process documentation.
• Strong analytical and problem-solving abilities.
• Graduate degree in any discipline.
• Immediate to 30-day notice period preferred.

Responsibilities

• Deliver end-to-end training programs for US Banking Operations processes.
• Conduct new hire onboarding, process training, refresher training, and floor support activities.
• Develop and update training materials, SOPs, process documents, and assessments.
• Evaluate trainee performance and provide coaching to improve productivity and quality.
• Act as a Subject Matter Expert (SME) for banking operations, resolving process-related queries.
• Ensure adherence to process guidelines, compliance requirements, and client expectations.
• Collaborate with Operations, Quality, and Management teams to drive process improvements.
• Support knowledge management initiatives and process transitions.
• Prepare training reports, scorecards, and performance dashboards.
• Mentor team members and facilitate continuous learning within the organization.

Skills

Training delivery

SME knowledge

Banking operations

AML/KYC knowledge

Onboarding

Coaching/mentoring

SOP creation

Process documentation

Stakeholder management

Analytical/problem solving

Presentation skills

Education

Graduate degree

Job description

Role & Responsibilities

• Deliver end-to-end training programs for US Banking Operations processes.


• Conduct new hire onboarding, process training, refresher training, and floor support activities.


• Develop and update training materials, SOPs, process documents, and assessments.


• Evaluate trainee performance and provide coaching to improve productivity and quality.


• Act as a Subject Matter Expert (SME) for banking operations, resolving process-related queries.


• Ensure adherence to process guidelines, compliance requirements, and client expectations.


• Collaborate with Operations, Quality, and Management teams to drive process improvements.


• Support knowledge management initiatives and process transitions.


• Prepare training reports, scorecards, and performance dashboards.


• Mentor team members and facilitate continuous learning within the organization.

Preferred Candidate Profile

• 5+ years of experience in US Banking Operations.


• Minimum 1-2 years of experience as an SME, Trainer, or Process Trainer.


• Strong understanding of AML, KYC, CDD, EDD, Payments, Fraud, Lending, Mortgage, or Retail Banking operations.


• Proven experience in classroom and virtual training delivery.


• Excellent communication, presentation, and stakeholder management skills.


• Experience in creating training content, SOPs, and process documentation.


• Strong analytical and problem-solving abilities.


• Graduate degree in any discipline.


• Immediate to 30-day notice period preferred.

Perks and Benefits

• Competitive salary package.


• Performance-based incentives.


• Cab facility provided.


• Comprehensive medical insurance coverage.


• Career growth and leadership development opportunities.


• Employee engagement and reward programs.


• Exposure to global banking operations and international clients.


• Work from Office environment with collaborative culture.


• Learning and development programs for continuous upskilling.