Looking For Trainer - Lead For International contact centre role

Wipro; Pune District; Sur place; INR 700 000 - 1 100 000; Plein temps

Résumé du poste

Wipro in Pune is seeking an experienced Training/L&D professional to deliver and manage onboarding and ongoing training for Banking/Financial Services processes. The role emphasizes coaching, content development, and ensuring learner performance across US shift operations.

The ideal candidate has 6–8 years total experience with 2+ years in Training/L&D within BFSI and strong English communication. Advanced proficiency with CRM/contact-centre tools is a plus.

Qualifications

• 6–8 years total experience with 2+ years in Training/L&D, BFSI preferred.
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Responsabilités

• Deliver new-hire, refresher and cross-skill training for Banking/Financial Services processes.
• Conduct process, product, systems, compliance and customer-service training.
• Manage assessments, certifications and learner performance.
• Develop/update training decks, SOPs, job aids and learning content.
• Identify training gaps and conduct coaching/remedial sessions.
• Maintain training reports, records and audit documentation.

Connaissances

Training delivery

Facilitation skills

Communication skills

English proficiency

BFSI experience

Outils

Genesys

Verint

Confluence

Amazon WorkSpaces

AWS Systems Manager

AI-enabled servicing

Description du poste

Roles & Responsibilities

• 6- 8 years overall experience with 2+ years in Training/L&D, preferably in BFSI.
• Deliver new-hire, refresher and cross-skill training for Banking/Financial Services processes.
• Conduct process, product, systems, compliance and customer-service training.
• Manage assessments, certifications and learner performance.
• Develop/update training decks, SOPs, job aids and learning content.
• Identify training gaps and conduct coaching/remedial sessions.
• Maintain training reports, records and audit documentation.

Preferred Candidates

• Strong training delivery, facilitation and communication skills.
• Experience in Banking/Financial Services or customer-service operations.
• Exposure to CRM/contact-centre and virtual training environments.
• Knowledge of Genesys, Verint, Confluence, Amazon WorkSpaces, AWS Systems Manager or AI-enabled servicing is an advantage.
• Comfortable working in US shifts with strong English communication skills.