Trainer

Pronto; Delhi Cantonment, Navi Mumbai, Bengaluru; Presencial; INR 450.000 - 650.000; Jornada completa

Descripción de la vacante

Pronto is seeking a Trainer who can professionally train domestic helpers/maids in performing all types of household work. The trainer will play a key role in setting service standards, ensuring consistency, and preparing maids to deliver quality and reliable services to our customers.

The role requires 2–6 years of training experience, strong facilitation, and the ability to create simple, actionable training content in Hindi.

Formación

• 2–6 years of experience in training, preferably in service-based or blue-collar environments.
• Strong facilitation and people engagement skills.
• Ability to create structured, simple, and actionable training content.
• Hands-on with Google Slides, Sheets, and basic reporting tools.
• Comfort in delivering training in Hindi (mandatory); basic English a plus.
• Self-driven, highly organized, and comfortable working in a fast-paced, early-stage setup.
• Exposure to field or vocational training is a strong advantage.

Responsabilidades

• Conduct training sessions for domestic helpers/maids in household tasks.
• Train on deep cleaning, laundry, cooking, and kitchen hygiene.
• Develop SOPs, manuals, and visual aids.
• Assess training impact and track performance.
• Schedule batches and manage certification tracking.
• Stay updated with best practices and innovate learning formats.

Conocimientos

Training facilitation

Content creation

Google Slides/Sheets

Hindi training delivery

Organizational skills

Herramientas

Google Slides

Google Sheets

Descripción del empleo

About Pronto

Pronto is an early-stage startup disrupting the unorganized sector of domestic help by building a trusted and tech-enabled platform for maid services. Backed by marquee investors and driven by a vision to bring dignity, structure, and consistency to the sector, we are building a one-stop solution for urban households to find reliable, trained, and verified domestic help.

Role Overview

We are looking for a Trainer who can professionally train domestic helpers/maids in performing all types of household work. The trainer will play a key role in setting service standards, ensuring consistency, and preparing maids to deliver quality and reliable services to our customers.

Key Responsibilities

• Conduct training sessions for domestic helpers/maids in:
• Deep cleaning (kitchen, bathroom, floors, dusting, etc.)
• Laundry, ironing, and garment care.
• Cooking assistance & kitchen hygiene.
• Customer etiquette and basic communication.
• Conduct refresher and up skilling sessions to drive continuous improvement.
• Build SOPs, training manuals, and visual aids for service delivery excellence.
• Track training effectiveness through feedback, assessments, and on-ground performance.
• Ensure timely scheduling of training batches and certification tracking.
• Stay updated with industry best practices and bring innovation to learning formats.

Requirements

• 2 - 6 years of experience in training, preferably in service-based or blue-collar environments.
• Strong facilitation and people engagement skills.
• Ability to create structured, simple, and actionable training content.
• Hands-on with Google Slides, Sheets, and basic reporting tools.
• Comfort in delivering training in Hindi (mandatory); basic English a plus.
• Self-driven, highly organized, and comfortable working in a fast-paced, early-stage setup.
• Exposure to field or vocational training is a strong advantage.