Trainer

Money View; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Money View in Bengaluru is seeking an experienced Training Lead to design onboarding programs for Customer Experience teams and to drive Training Needs Assessments to identify skill gaps.

You will develop and maintain training materials, tailor content for support, sales, compliance and collections, and ensure alignment with RBI norms and fair practice codes.

Qualifications

• Creating structured onboarding programs for customer experience teams.
• Conducting training needs assessments to identify gaps.
• Developing and updating training materials including SOPs, LMS modules, and simulations.

Responsibilities

• Design onboarding programs for new hires across Customer Experience.
• Conduct periodic Training Needs Assessments (TNA) to identify skill gaps.
• Develop and maintain training materials: SOPs, LMS modules, simulations, assessments.
• Tailor training content for different functional teams in support, sales, compliance and collections.
• Align training content with RBI norms, fair practices and codes of conduct.
• Collaborate with Quality and Compliance to integrate learnings from audits, escalations, and grievances.
• Embed compliance and behavioral standards through daily coaching.
• Lead a team of trainers or coordinate with external training vendors.
• Manage training calendars and track participation via LMS.

Skills

Experience with Training delivery

Education

Instructional Design / Train the Trainer / Learning & Development Certification

Tools

LMS systems

Regulatory compliance frameworks

Job description

Role & responsibilities

Training Strategy & Execution

• Design and deliver structured onboarding programs for new hires across Customer Experience
• Conduct periodic Training Needs Assessments (TNA) to identify skill and knowledge gaps.
• Develop and maintain updated training materials: SOPs, LMS modules, simulations,

assessments.

• Tailor training content for different functional teams empathetic handling for support, objection

handling and pitching for sales, compliance and ethical recovery techniques for collections.

Compliance & Process Quality

• Ensure training content is aligned with regulatory frameworks especially RBI norms,

collections code of conduct, and fair practice codes.

• Collaborate with Quality and Compliance teams to integrate real-world learnings from call audits,

escalations, and grievance redressals into training content.

• Embed compliance protocols and behavioral standards into daily team routines through coaching.

Team & Stakeholder Management

• Lead a team of internal trainers or coordinate with external training vendors.
• Manage training calendars, track participation and completion via LMS or internal systems.
• Work closely with Collections, Sales, Support, Legal, and Product teams to ensure training

relevance and effectiveness.

• Prepare and present training impact reports, engagement metrics, and ROI evaluations to

leadership.

Preferred candidate profile

• Certification in Instructional Design, Train the Trainer, or Learning & Development.
• Understanding of financial products, credit lifecycle, loan collections, and regulatory
• compliance (RBI, KYC, fair recovery practices).
• Experience training hybrid or remote customer-facing teams.