Trainee-Voice

HCL Technologies Limited; Delhi; On-site; INR 250,000 - 420,000; Full time

Job summary

HCL Technologies Limited in Delhi is seeking a Customer Service Associate to handle inbound and outbound calls, provide accurate information, and resolve customer issues while maintaining high satisfaction.

The role emphasizes adherence to processes, participation in training to improve product knowledge and communication skills, and gathering customer feedback to drive service quality improvements. The company emphasizes putting its people first and offers opportunities to grow.

Qualifications

• Handle inbound and outbound calls to address customer inquiries and provide accurate information.
• Resolve customer issues and complaints efficiently to maintain high satisfaction.
• Adhere to internal processes to ensure consistent service quality.
• Participate in training sessions to improve product knowledge and communication skills.
• Gather customer feedback and suggest improvements to enhance service.

Responsibilities

• Handle inbound and outbound calls, addressing customer inquiries.
• Resolve customer issues and complaints promptly to ensure satisfaction.
• Adhere to processes to maintain service quality.
• Participate in training sessions to improve product knowledge and communication.
• Gather customer feedback to suggest improvements.

Skills

Customer service

Communication

Problem solving

Training

Job description

The purpose of this role is to handle calls, resolve customer issues, participate in training, and gather feedback to improve service quality.

Key Responsibilities

1. Handle Inbound And Outbound Calls, Addressing Customer Inquiries And Providing Accurate Information.
2. Resolve Customer Issues And Complaints Efficiently, Ensuring High Levels Of Customer Satisfaction.
3. Adherence To Process To Ensure High Quality Customer Service
4. Participate In Training Sessions To Improve Product Knowledge And Communication Skills.
5. Gather Customer Feedback And Suggest Improvements To Enhance Service Quality.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.