Analyst (Support & Operations)

HCL Technologies Limited; Chennai District; On-site; INR 420,000 - 540,000; Full time

Job summary

HCL Technologies Limited in Chennai is seeking candidates who can deliver high-quality customer service and communicate effectively in English. The role requires teamwork, adaptability to a fast-paced environment, and the ability to handle unforeseen situations while remaining professional.

Strong documentation and customer-handling skills are essential, with on-call coverage during the week as needed. This position emphasizes dedication to service excellence and alignment with HCL’s values and

Responsibilities

• Personal dedication to providing high quality, superior service always.
• Ability to finish what is started is a must.
• Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared.
• Ability to learn quickly and willingness to learn.
• Ability to work flexible hours to cover for other desk staff and be on call via pager during the week.
• Excellent communication and conversation skills (Verbal and Written).
• Good documentation skills.
• Should have great customer handling skills.
• Able to handle unforeseen situations.
• Fluent in English to a minimum standard of C1 (Effective operational proficiency)
• Can drive HCL’s value and its methodology.

Job description

Key Responsibilities

Skill Requirements

Personal dedication to providing high quality, superior service always. Ability to finish what is started is a must. Ability to integrate as a cross-functional team player in a fast-paced environment where all information is shared. Ability to learn new information quickly and the willingness to always do so. Ability to work flexible hours from time to time to cover for other desk staff and to be on call via pager during the week Excellent communication and conversation skills (Verbal and Written) Good documentation skills Should have a great customer handling skills Able to handle unforeseen situations Can fluently communicate, read, and write in English to a minimum standard of C1 (“Effective operational proficiency or advanced”) based on Common European Framework of Reference for Languages Can drive HCL’s value and its methodology

Other Requirements

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.