Team Lead – Voice Process

Elevate Prime Solutions (EPS Group); Chennai District; On-site; INR 350,000 - 520,000; Full time

Job summary

HCLTech in Chennai seeks a capable lead for voice-based customer service, responsible for directing frontline agents and driving performance enhancements. The role emphasizes team leadership, quality control, and customer satisfaction across daily interactions.

Applicants should bring proven experience in BPO operations and a proactive approach to process improvement. The position is based on-site in Chennai with potential for growth within the organization’s client services division.

Qualifications

• Lead voices customer-service teams and drive performance improvements.
• Strong communication and shift-fulfillment skills required.
• Experience in BPO operations and frontline leadership preferred.

Responsibilities

• Lead voice customer-service representatives and manage performance.

Skills

Team leadership

Customer service

Job description

Lead voice customer-service representatives and manage performance. JobsOn branding: Chennai Voice BPO.

About HCLTech

HCLTech is a dynamic and growth-focused organization committed to delivering excellence across its industry.The company emphasizes innovation, skill development, and creating sustainable career opportunities for professionals.

This job listing is published on JobsOn, a modern hiring platform designed to connect verified employers with skilled candidatesthrough a transparent and structured recruitment process. JobsOn is part of the largerEPS Group ecosystem, which powers recruitment, staffing, training, and business support solutions.

EPS Group is a professional organization focused on business solutions, workforce development, and digital transformation services.It plays a key role in ensuring high-quality hiring standards across its platforms and supports organizations in building strong talent pipelines.Learn more about EPS Group here:EPS Group .

JobsOn, accessible atJobsOn Platform ,acts as the dedicated job portal within this ecosystem. It provides real-time job listings, application tracking, and simplified hiring workflowsfor both employers and candidates.

The collaboration between HCLTech, JobsOn, and EPS Group ensures a trusted and verified hiring ecosystem.This integration helps improve hiring quality, reduces recruitment delays, and enhances transparency in the overall hiring process.

Candidates applying through this platform benefit from verified job postings, faster communication from employers, and a structured recruitmentexperience designed for modern job seekers.

Industry Information

Industry Focus: Operations, Operations

The Operations, Operations sector is one of the fastest-growing areas in today’s job market.It includes a wide range of roles, skills, and opportunities that support business growth, innovation, and digital transformation.Companies in this industry typically focus on improving efficiency, delivering better services, and adapting to modern technologies.

Professionals in this field are often required to have strong analytical thinking, communication skills, and adaptability to new tools and systems.Career growth in this industry is generally strong due to continuous demand for skilled talent across multiple domains.

Learn more about this industry on trusted sources:

Note: Industry insights are for informational purposes only and may vary based on company structure and role requirements.

Company Reviews & Ratings

Total Reviews: 1

Overall rating strength based on candidate feedback

This company maintains an active hiring presence and receives feedback from candidates based on job experience, interview process, and workplace expectations.Higher ratings generally indicate better hiring transparency, smoother communication, and improved candidate experience.

All reviews displayed on this platform are part of the JobsOn ecosystem, which operates under theEPS Group framework to ensure structured and verified hiring experiences.

Note: Ratings are collected from available platform data and may vary based on user submissions and updates.

HCLTech is a reputed organization operating in Operations, Operations and based in Chennai. The company is actively hiring and offers opportunities across multiple domains.

Search HCLTech on Google