Service Delivery Lead

HCL Technologies Limited; Dadri; On-site; INR 900,000 - 1,400,000; Full time

Job summary

HCL Technologies Limited is seeking an operations leader to drive process development and organizational progress. You will enhance reporting, information flow and planning while coaching team leaders and ensuring client expectations are met.

The role emphasizes a solution-focused mindset, Kaizen-driven improvements, and the ability to align operations with client needs and company goals.

Qualifications

• Experience leading operations and process improvements.
• Proven ability to meet client SLA and internal metrics.
• Strong people leadership and coaching skills.

Responsibilities

• Bringing new ideas and innovations for process development.
• Improve operational systems, policies and reporting.
• Provide solutions aligned with customer needs and business goals.
• Supervise and coach team leaders and managers weekly.
• Understand client requirements and ensure our team meets expectations.

Skills

Operations Management

Meeting Client SLA

People Management

Kaizen & Innovation

Solution Mindset

Job description

Operations Management , Meeting Client SLA and internal metrics , People Management , Kaizen & Innovation , Solution Mindset

Key Responsibilities

1. Brining New Ideas And Innovation For Process Development And Overall Organizational Progress.
2. Improve The Operational Systems, Processes And Policies In Support Of Organizations Mission - Specifically, Support Better Management Reporting, Information Flow And Management, Business Process And Organizational Planning
3. Individual Should Have Ability To Provide Solutions Commensurate With The Customers’ Needs Within The Ambit Of The Given Environment So As To Lead To Business Results.
4. Supervise And Coach Team Leaders, Managers On Weekly Basis
5. Understand Client Requirements And Accountable In Ensuring Support Team Is Meeting Client Expectations

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.