Trainee- Client Pre-sales

Amura Marketing Technologies; Pune District; Sur place; INR 180 000 - 260 000; Plein temps

Résumé du poste

Amura Marketing Technologies in Pune seeks a composed telesales/Customer Support executive to handle outbound and inbound calls for the Symphony team. You will provide product details, resolve basic queries, and log interactions in the CRM.

The role focuses on clear communication, following scripts, and meeting daily and weekly call targets, with a 6-month term and potential PPO based on performance. On-site in Pune, collaborate with teams and maintain brand standards.

Qualifications

• Good verbal communication in English and local language.
• Basic computer knowledge and CRM logging ability.
• Customer-first attitude with polite and confident communication.
• Prior telecalling or customer service experience preferred.
• Ability to understand product information and explain clearly to customers.

Responsabilités

• Handle outbound and inbound customer calls on behalf of the Symphony team.
• Provide clear and accurate information about Symphony’s products/services.
• Assist customers with basic queries, product details, and service-related questions.
• Record customer interactions, feedback, and follow-up requirements in the system.
• Follow calling scripts and service guidelines provided by Symphony.
• Ensure timely follow-ups with customers to close queries or gather required details.
• Escalate complex issues to the appropriate Symphony support teams when needed.
• Maintain professionalism, courtesy, and brand alignment during every interaction.
• Achieve daily/weekly call and follow-up targets.

Connaissances

Verbal communication

CRM usage

Customer service mindset

Telecalling experience

Product explanation

Outils

CRM software

Description du poste

Duration : 6 Months + PPO Based on Performance

Job Location : Pune (On-Site)

Mode: Work from Office

About Amura

Amura Marketing is a next generation Martech company, delivering end-to-end marketing and sales solutions to leading brands in India. The company's ethos is built upon the philosophy of 'Marketing Engineered', an approach that delivers marketing & sales solutions through innovative ideas in design, engineering and technology.

Connect with us to be a part of Team Amura and the ever-changing, exciting digital world!

Responsibilities:

• Handle outbound and inbound customer calls on behalf of the Symphony team.
• Provide clear and accurate information about Symphony’s products/services.
• Assist customers with basic queries, product details, and service-related questions.
• Record customer interactions, feedback, and follow-up requirements in the system.
• Follow calling scripts and service guidelines provided by Symphony.
• Ensure timely follow-ups with customers to close queries or gather required details.
• Escalate complex issues to the appropriate Symphony support teams when needed.
• Maintain professionalism, courtesy, and brand alignment during every interaction.
• Achieve daily/weekly call and follow-up targets.

Requirements:

• Good verbal communication skills (English and local language).
• Basic computer knowledge and ability to update CRM/call logs.
• Customer-first attitude with polite and confident communication.
• Prior telecalling/customer service experience preferred.
• Ability to understand product information and explain it clearly to customers.