Trainee Application Support Executive- Mumbai- Airoli- Freshers

Extrieve Technologies Pvt. Ltd; Mumbai; On-site; INR 300,000 - 400,000; Full time

Job summary

Extrieve Technologies Pvt. Ltd is seeking a candidate for an application support role to provide on-site assistance for the IDEA application in Mumbai. Responsibilities include troubleshooting, maintaining issue logs, and ensuring effective communication with clients and support teams.

The role requires a BSc in IT, good communication skills, and a readiness to learn. Candidates should have familiarity with SQL and networking concepts. Shifts can vary, with potential for night shifts and extended hours.

Qualifications

• Any certification in networking, database administration, Cloud management, Windows server is a plus.
• Basic knowledge of SQL queries and network.
• Familiarity with various operating systems, databases, and software applications.

Responsibilities

• Providing functional support of the application to client’s user teams.
• Maintaining history of the issue and handing over to next team member.
• Updating the client on pending issues and their status.

Skills

Basic knowledge of SQL queries

Good knowledge of MS Office

Excellent communication

Problem-solving skills

Customer service skills

Ability to work independently and as part of a team

Willingness to learn new technologies and skills

Education

BSc (CS/IT) / BCA / MCA / B-Tech/B.E (IT/Computer)

Job description

Job Overview

Location: Mumbai (HDFC Bank Airoli or Kotak Bank at Goregaon East / Thane). Experience: 0-1 year. Reports To: Onsite Team Leader. Eligible for Night Shift Allowance. Purpose: Providing On‑Site Support for the IDEA application to the client and coordinating with the Client’s team, the on‑site team leader and the backend support team. To work on Berkeley DB and Windows‑based applications.

Roles & Responsibilities

1. Application Support & Troubleshooting
   1. Providing functional support of the application to client’s user teams.
   2. Undertaking onsite application support with other team members or individually.
   3. Maintaining history of the issue during your shift and handing over the same to the next team member during the shift change.
   4. Follow‑up with team members and onsite team leader on the issue and take the feedback or provide the feedback of the same to your team leader.
   5. Undertake the task assigned to you by the onsite team leader.
   6. Inform your team members of any task or activity assigned by the client.
   7. Maintain daily activity logs during your shift timings and update your onsite team, client and our backend support team on a daily basis.
   8. Prioritise the issues based on impact and share the same with client, onsite team and our backend support team.
   9. Understand the problem faced by the client and explain the same to the onsite team lead and backend support team.
   10. Provide respective logs and data to backend support and development team from time to time as required.
   11. Find the issue and its reason by replicating it in the test or UAT environment or by studying client and server log and XML files.
   12. Provide the resolution or workaround to client with consultation with onsite team lead and support team.
   13. Timely update the client on pending issues and their status.
2. After the training period, you will be assigned to one of the following teams:
   • IM Team – Application Support.
   • IM Team – Captain.
   • PM Team:
     • Installation – Install Application for SIT whenever any Enhancement or Upgradation is scheduled.
     • Install Applications on the client’s UAT environment.
     • Maintain versions of the applications on UAT and Production environment with the support of onsite team lead.
     • Perform UAT on the application as per the client’s requirement.
   • Client Training:
     • Provide training to client’s team as and when required.
     • Understand the implementation of enhancement or SFR and explain the same to client’s team.

Eligibility Criteria

• BSc (CS/IT) / BCA, MCA, B-Tech/B.E (IT/Computer).
• Any certification in networking, database administration, Cloud management, Windows server, and ITES will be an added advantage.
• Preferred – minimum 1 year’s production support experience (for experienced candidates only).
• Basic knowledge of SQL queries and network.
• Familiarity with various operating systems, databases, and software applications.
• Good knowledge of MS Office.
• Excellent communication, problem‑solving, and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to learn new technologies and skills.

Job Requirements

• Predetermined weekly offs will be given as per the shift scheduler.
• The employee is expected to rotate in 24*7 shifts.
• Sometimes the shift can be extended due to client or team requirement.