VS01448 - Application/ production support

E4 Software Services Pvt Ltd.; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading software services provider in Mumbai seeks an experienced Application Production Support Engineer. The role involves providing L1/L2 support for trading and brokerage systems, executing SQL queries, and managing incidents using tools like Jira and ServiceNow. Ideal candidates have 6+ years of experience, strong SQL skills, and must be ready to work shifts, including weekends. If you're a quick learner with good logical reasoning, this is the opportunity for you.

Qualifications

• 6+ years of experience in application support in a trading environment.
• Strong ability to write and debug SQL queries.
• Experience with incident management and ticketing tools.

Responsibilities

• Provide L1/L2 application and production support for trading systems.
• Handle incident management, logging, triaging, and resolving issues.
• Execute and write SQL queries for application diagnostics.

Skills

Strong experience with ticketing systems

Proficiency in SQL

Working knowledge of SQL Server command-line operations

Understanding of incident and problem management processes

Basic knowledge of broking/trading domain operations

Good communication and coordination skills

Ability to work in shifts

Tools

Jira

ServiceNow

Remedy

Job description

Overview

Profile - Application & Production Trading Support Engineer

Exp - 6+ years

Location - Prabhadevi

Notice Period - Immediate or 15 days

Quick learner and good logical thinking

Ready to work in shifts and weekends

Should join on short notice

Role and Responsibilities

We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business applications in the broking. The ideal candidate should have hands-on experience with ticketing tools, writing SQL queries, and basic command-line operations on SQL Server.

Provide L1/L2 application and production support for trading and brokerage systems

Handle incident management: logging, triaging, and resolving production issues within SLAs.

Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track issues

Execute and write SQL queries to investigate application data or perform health checks.

Run basic SQL Server commands to support application diagnostics and jobmonitoring

Required Skills

Strong experience with ticketing systems (e.g., Jira, ServiceNow).

Proficiency in SQL – ability to write, debug, and execute queries.

Working knowledge of SQL Server command-line operations and scripts.

Understanding of incident and problem management processes (ITIL preferred).

Basic knowledge of broking/trading domain operations and terminology.

Good communication and coordination skills to work with cross-functional teams.

Ability to work in shifts and provide weekend support on a rotation basis.