VS01448 - Application/ production support

E4 Software Services Pvt Ltd.; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A software solutions company is seeking an Application Production Support Engineer in Mumbai with over 6 years of experience. The role involves providing L1 and L2 support for trading applications, managing incidents, and working with ticketing tools like Jira and ServiceNow. Proficiency in SQL and command-line operations is essential. Candidates must possess strong communication skills and be able to work in shifts, including weekends. Immediate joiners are preferred.

Qualifications

• 6+ years of experience in application production support.
• Hands-on experience with ticketing tools.
• Ability to write and execute SQL queries.

Responsibilities

• Provide L1/L2 application and production support for trading and brokerage systems.
• Handle incident management: logging, triaging, and resolving production issues.
• Work with ticketing tools to manage and track issues.

Skills

Strong experience with ticketing systems

Proficiency in SQL

Working knowledge of SQL Server command-line operations

Understanding of incident and problem management processes

Basic knowledge of broking/trading domain

Good communication and coordination skills

Ability to work in shifts

Tools

Jira

ServiceNow

Remedy

Job description

Overview

Profile - Application & Production Trading Support Engineer

Exp - 6+ years

Location - Prabhadevi

Notice Period - Immediate or 15 days

Quick learner and good logical thinking

Ready to work in shifts and weekends

Should join on short notice

Role and Responsibilities

We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business applications in the broking. The ideal candidate should have hands-on experience with ticketing tools, writing SQL queries, and basic command-line operations on SQL Server.

Provide L1/L2 application and production support for trading and brokerage systems

Handle incident management: logging, triaging, and resolving production issues within SLAs.

Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track issues

Execute and write SQL queries to investigate application data or perform health checks.

Run basic SQL Server commands to support application diagnostics and jobmonitoring

Required Skills

Strong experience with ticketing systems (e.g., Jira, ServiceNow).

Proficiency in SQL – ability to write, debug, and execute queries.

Working knowledge of SQL Server command-line operations and scripts.

Understanding of incident and problem management processes (ITIL preferred).

Basic knowledge of broking/trading domain operations and terminology.

Good communication and coordination skills to work with cross-functional teams.

Ability to work in shifts and provide weekend support on a rotation basis.