Traffic Manager

Blackbuck; Kolkata District, Kanpur, Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

BlackBuck is seeking a dynamic Area Operations Lead in Kolkata to own and drive end-to-end operations for the BlackBuck Superloads truck-placement platform within the assigned territory.

You will manage day-to-day fulfillment metrics, resolve escalations between booking offices and truckers, execute the central collections framework, and hire and mentor high-performing branch teams to scale the business.

Qualifications

• Leadership in operations management
• Experience in logistics or transportation operations
• Strong stakeholder liaison skills

Responsibilities

• Own and drive end-to-end area operations for truck placement in the assigned territory
• Manage day-to-day fulfilment metrics and quality metrics across branches
• Resolve escalations between booking offices and truckers for smooth operations
• Implement centralized collections framework at city/state/zone levels
• Hire, mentor and manage high-performing branch operations teams

Skills

Operations leadership

Team management

Logistics / dispatch

Stakeholder management

Job description

• Own and Drive End-to-end Area Operations for the commission based truck placement business (BlackBuck Superloads) BlackBuck platform for the assigned territory. Own the business growth, scalability
• Manage and troubleshoot day to day key fulfilment metrics in each branch - Vehicle placement for various booking offices orders, process adherence and driving the quality metrics on various operational workflows
• Resolve escalations on both the sides of the marketplace [for booking offices and truckers] and ensuring smooth operations
• Execute centrally defined collections framework and processes at the city/state/Zone level to drive collections.
• Hiring, mentoring and managing a team of high performing branch operations teams