Tower Lead (Support & Operations)

HCL Technologies Limited; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HCL Technologies Limited is seeking an AS/400 Operations Specialist in Chennai to monitor and support IBM i environments. You will ensure high availability, performance, and security, handling backups, batch processing, and system maintenance. Collaboration with system admins and dev teams is essential.

The role requires strong IBM i, BRMS, and HA tooling knowledge, plus experience with job schedulers and monitoring. It offers 24/7 support readiness and integration within a global tech group.

Qualifications

• Strong command of IBM i OS/400 and CL commands.
• Experience with BRMS backups and tape media management.
• Familiarity with HA replication software (MIMIX, Maxava).

Responsibilities

• Monitor system consoles, jobs, subsystem status and queues; respond to messages to prevent downtime.
• Manage daily batch processing and job scheduling; restart failed jobs and coordinate with teams.
• Perform regular backups and DR drills using BRMS and tape libraries.
• Manage user profiles, security logs and schedules during maintenance windows.

Skills

IBM i OS/400

CL commands

BRMS backups

Job scheduling tools

HA replication

TCP/IP networking

System monitoring

Troubleshooting

Communication skills

Tools

Robot Schedule

Robot Console

Job description

The AS/400 Operations Specialist is responsible for monitoring, maintaining, and supporting the IBM i (AS/400, iSeries) system environments. This role ensures high availability, optimal performance, and security of core business applications and databases. The ideal candidate will manage system backups, batch job processing, system messages, and basic troubleshooting, collaborating closely with system administrators and application development teams.

Key Responsibilities

1. System Monitoring & OperationsMonitor system consoles, active jobs, subsystem status, and system queues (job queues, output queues, message queues like QSYSOPR).Respond promptly to system messages, alerts, and inquiry messages to prevent processing bottlenecks or downtime.Manage and monitor CPU utilization, disk storage space (ASP), and memory allocation to ensure optimal system performance.2. Batch Processing & Job SchedulingMonitor, execute, and troubleshoot daily, weekly, and monthly interactive and batch processing runs.Manage job schedulers (such as IBM Advanced Job Scheduler, Robot Schedule, or native AS/400 Scheduler).Restart failed jobs, research job logs (QPJOBLOG), and coordinate with application support teams to resolve job failures.3. Backup, Recovery & Disaster Recovery (DR)Perform regular system backups (daily, weekly, monthly cumulative, and full system saves/Save 21).Manage physical/virtual tape libraries, tape rotation schedules, and offsite storage.Assist in Disaster Recovery (DR) drills and restore operations using tools like BRMS (Backup, Recovery, and Media Services).4. Security & User AdministrationManage user profiles, passwords, and object-level authorities under the guidance of the security policy.Monitor system audits and security logs to identify unauthorized access or anomalies.5. Maintenance & SupportAssist with the application of PTFs (Program Temporary Fixes) and OS upgrades during scheduled maintenance windows.Monitor replication environments and High Availability (HA) software (e.g., MIMIX, Quick-EDD, Maxava).Provide Level 1/Level 2 technical support for printer writer issues, connectivity problems, and terminal sessions.

Skill Requirements

Technical Skills:Operating System: Strong command of IBM i (OS/400, iSeries) operating system and CL (Command Language) commands (e.g., WRKACTJOB, WRKMSG, SNDMSG, DSPJOBLOG, WRKSPLF).Storage & Backups: Hands-on experience with BRMS (Backup, Recovery, and Media Services) and tape media management.Third-Party Tools: Experience with scheduling and monitoring tools (e.g., HelpSystems Robot Suite: Robot Schedule, Robot Console).High Availability: Basic understanding or experience with HA replication software (MIMIX, Maxava, etc.).Networking: Familiarity with TCP/IP configuration on IBM i, Telnet, FTP/SFTP, and NetServer.Professional Competencies:Problem-Solving: Ability to analyze job logs, spool files, and system messages to diagnose issues quickly.Communication: Clear verbal and written communication skills to coordinate with cross-functional IT teams and document incident resolutions.Adaptability: Ability to work in rotating shifts or provide on-call support for 24/7/365 environments.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and public services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8billion.