Shift Lead (Support & Operations)

HCL Technologies Limited; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

HCL Technologies Limited in India seeks a second-level Linux support specialist to handle escalated incidents, perform advanced troubleshooting, and ensure production stability.

You will work with L1 and L3 teams, perform RCA, patching, OS upgrades, and automation with Bash or Python to improve reliability.

Strong Linux, SSSD/LDAP, and scripting skills are essential in a global technology leader delivering cloud, AI, and engineering services.

Qualifications

• Strong Linux knowledge and system tuning
• Experience with SSSD/LDAP and authentication
• Patching and patch management
• Troubleshooting complex OS and app issues
• Scripting with Bash or Python for automation

Responsibilities

• Analyze system performance and tune Linux systems
• Handle escalated incidents and perform root cause analysis
• Troubleshoot complex OS and application issues
• Perform filesystem and LVM related tasks and disk issue troubleshooting
• Patch OS and upgrade components, manage backups and recovery

Skills

Linux

SSSD/LDAP

Patching

Troubleshooting

Scripting

Job description

Acts as second-level support responsible for handling escalated incidents and performing advanced troubleshooting in Linux environments. Ensures quick resolution of critical production issues while maintaining system stability and performance. Works closely with L1 and L3 teams to implement fixes, perform root cause analysis, and follow SLA and operational standards

Key Responsibilities

Key Responsibilities

Analyze system performance and tune systems

Handle escalated incidents and perform RCA

Troubleshoot complex OS and application issues

Perform filesystem and LVM management (extend, mount, troubleshoot disk issues)

Handle boot-related issues (GRUB, kernel panic, recovery mode)

Manage users, permissions, and authentication (SSSD/LDAP)

Perform OS patching and upgrades

Maintain and troubleshoot NFS, CIFS, and network mounts

Manage services and support applications

Analyze logs and identify recurring issues

Validate backups and assist recovery

Automate tasks using shell scripting

Participate in on-call support and major incident bridges

Create and maintain technical documentation and SOPs

Escalate critical issues with detailed logs

Skill Requirements

Other Requirements

Required Skills

Strong Linux knowledge, filesystem, networking, SSSD/LDAP, patching, troubleshooting, Scripting (Bash or Python).

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.