Tower Lead L3

Tata Consultancy Services; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Consultancy Services in India seeks an experienced senior network lead to manage a global team and drive critical network initiatives. You will independently steer P2/P1 technical calls, architect LAN/WAN/WiFi solutions, and coordinate offshore and onsite resources to deliver on complex projects.

You should bring strong knowledge of routing, switching, wireless, and firewall technologies, plus CCNP/CCIE or equivalent certifications.

Qualifications

• Excellent knowledge of routing, switching and wireless environments.
• Experience driving technical calls and interactions with customers.
• Strong network firewall knowledge and design experience.

Responsibilities

• Independently drive technical calls for P2 or P1 from networks end and ensure issues are resolved with visible effort.
• Create/arrange LAN/WAN designs for new customer requirements and projects.
• Regularly connect with customers to understand pain points and provide fixes.
• Enable service improvements and automation in the networks domain with available tools and team.
• Provide quality documents to Process teams and SDMs when requested.
• Attend daily/weekly/monthly meetings with teams, customers and TCS leads for updates.
• Collaborate with other stream leads for assistance and support from networks end.
• Maintain regular contact with network resources to address queries and sustain a positive energy.
• Stay up to date with ongoing technology changes in the customer environment.
• Ensure all process documents are current and shared with the process team as requested.
• Audit Incident/Change/Problem Tickets through ITSM tooling.
• Monitor and meet networks SLA and KPIs daily/monthly.
• Prepare and share daily/weekly/monthly reports to customers and SDMs as required.
• Review networks drawings/process documents and push improvements where needed.
• Focus on automation through AI/ML to reduce incidents, changes, and manual effort.
• Lead a team of 30 offshore resources and act as second lead for 30 onsite resources.

Skills

Communication skills

Technical calls leadership

Routing & Switching

Wireless networking

Firewalls

CCNP/CCIE

Customer liaison

LAN/WAN/WiFi design

Offshore coordination

Job description

Section III - Job Requirements and Responsibilities

Section

Details / Example Content

Job Requirements*

• Leading Networks Team of 30 resources from offshore and also working as secondary lead for 30 onsite resources.


• Must-Have · Excellent Communication skill. · Independently drive P2/P1 Technical calls from networks end. · Excellent knowledge in Routing, Switching and Wireless environment. · Excellent knowledge of switches/ routers/firewalls/Wireless Controllers and other hardware/modules. · Should have good knowledge of Cisco firewalls and/or Checkpoint & Palo Alto Firewalls. · Candidate should be CCNP, CCIE and/or have equivalent certification for other vendors like Checkpoint, Juniper/Palo Alto etc.. · Liaise directly with the customer to understand requirements and provide solution with help of team. · Liaise with solution and infrastructure architects to agree on the LAN/WAN/Wifi network solution. · Create good relationship with offshore team and in turn enable good relation between onsite and offshore network resources.

Key Responsibilities*

• Independently drive Technical calls for P2 or P1 from networks end and ensure issue


• resolved sooner with visible efforts invested.


• 2 Create/Arrange design (LAN/ WAN) for new requirement from customer for new small/ big projects.


• 3 Regular direct connect with customer to understand their pain and fix them.


• 4 Enable service improvements and Automation in Networks domain with help of available tools and team.


• 5 Provide quality documents to Process team, SDMs and other team whenever requested with no delay or concerns.


• 6 Attending daily, weekly or monthly meeting scheduled with teams, customer and TCS leads for updates and actions.


• 7 Work closely with other stream leads for assistance and support from networks end or vice-versa.


• 8 Regular connect with Networks resources to address their queries/concerns, work as a transparent lead and maintain positive energy to team.


• 9 Keep self up to date with ongoing technology changes within customer environment.


• 10 Ensure all related process documents are up to date and they are shared to process team whenever requested with no delay.


• 11 Perform regular audit of Incident, Change, Problem Tickets through ITSM tool.


• 12 Ensuring all Networks SLA and KPIs are met on daily/monthly basis.


• 13 Prepare and share daily/weekly/monthly reports to Customer, SDMs or process teams where required.


• 14 Perform regular Reviews/Audits of Networks Drawings/Process Documents and enable improvements where required.


• 15 Should be inclined towards Automation through AI/ML, and work on target based solution reduce overall incidents, changes & manual efforts.


• 16 Monitor, Track and Manage day to day activity of a team of 30 offshore resources and act as second lead for 30 onsite resources.