Networks Offshore Tower Lead L3

Tata Consultancy Services; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tata Consultancy Services in India seeks a Network Program Lead to drive technical calls for P2 or P1, coordinate LAN/WAN designs, and collaborate with customers to understand and fix pain points. The role emphasizes on-time issue resolution, documentation, and regular reviews with multiple teams.

The candidate will stay updated on evolving network technologies, ensure SLA/KPI adherence, and contribute to process improvements and automation initiatives across offshore and onsite teams.

Qualifications

• Independently drive Technical calls for P2 or P1 from networks end and ensure issue resolved sooner with visible efforts invested.
• Create/Arrange design (LAN/ WAN) for new requirement from customer for new small/ big projects.
• Regular direct connect with customer to understand their pain and fix them.
• Enable service improvements and Automation in Networks domain with help of available tools and team.
• Provide quality documents to Process team, SDMs and other team whenever requested with no delay or concerns.
• Attending daily, weekly or monthly meeting scheduled with teams, customer and TCS leads for updates and actions.
• Work closely with other stream leads for assistance and support from networks end or vice-versa.
• Regular connect with Networks resources to address their queries/concerns, work as a transparent lead and maintain positive energy to team.
• Keep self up to date with ongoing technology changes within customer environment.
• Ensure all related process documents are up to date and they are shared to process team whenever requested with no delay.
• Perform regular audit of Incident, Change, Problem Tickets through ITSM tool.
• Ensuring all Networks SLA and KPIs are met on daily/monthly basis.
• Prepare and share daily/weekly/monthly reports to Customer, SDMs or process teams where required.
• Perform regular Reviews/Audits of Networks Drawings/Process Documents and enable improvements where required.
• Should be inclined towards Automation through AI/ML, and work on target based solution reduce overall incidents, changes & manual efforts.
• Monitor, Track and Manage day to day activity of a team of 30 offshore resources and act as second lead for 30 onsite resources.

Responsibilities

• Independently drive Technical calls for P2 or P1 from networks end and ensure issue resolved sooner with visible efforts invested.
• Create/Arrange design (LAN/ WAN) for new requirement from customer for new small/ big projects.
• Regular direct connect with customer to understand their pain and fix them.
• Enable service improvements and Automation in Networks domain with help of available tools and team.
• Provide quality documents to Process team, SDMs and other team whenever requested with no delay or concerns.
• Attending daily, weekly or monthly meeting scheduled with teams, customer and TCS leads for updates and actions.
• Work closely with other stream leads for assistance and support from networks end or vice-versa.
• Regular connect with Networks resources to address their queries/concerns, work as a transparent lead and maintain positive energy to team.
• Keep self up to date with ongoing technology changes within customer environment.
• Ensure all related process documents are up to date and they are shared to process team whenever requested with no delay.
• Perform regular audit of Incident, Change, Problem Tickets through ITSM tool.
• Ensuring all Networks SLA and KPIs are met on daily/monthly basis.
• Prepare and share daily/weekly/monthly reports to Customer, SDMs or process teams where required.
• Perform regular Reviews/Audits of Networks Drawings/Process Documents and enable improvements where required.
• Should be inclined towards Automation through AI/ML, and work on target based solution reduce overall incidents, changes & manual efforts.
• Monitor, Track and Manage day to day activity of a team of 30 offshore resources and act as second lead for 30 onsite resources.

Job description

• Independently drive Technical calls for P2 or P1 from networks end and ensure issue
• resolved sooner with visible efforts invested.
• 2 Create/Arrange design (LAN/ WAN) for new requirement from customer for new small/ big projects.
• 3 Regular direct connect with customer to understand their pain and fix them.
• 4 Enable service improvements and Automation in Networks domain with help of available tools and team.
• 5 Provide quality documents to Process team, SDMs and other team whenever requested with no delay or concerns.
• 6 Attending daily, weekly or monthly meeting scheduled with teams, customer and TCS leads for updates and actions.
• 7 Work closely with other stream leads for assistance and support from networks end or vice-versa.
• 8 Regular connect with Networks resources to address their queries/concerns, work as a transparent lead and maintain positive energy to team.
• 9 Keep self up to date with ongoing technology changes within customer environment.
• 10 Ensure all related process documents are up to date and they are shared to process team whenever requested with no delay.
• 11 Perform regular audit of Incident, Change, Problem Tickets through ITSM tool.
• 12 Ensuring all Networks SLA and KPIs are met on daily/monthly basis.
• 13 Prepare and share daily/weekly/monthly reports to Customer, SDMs or process teams where required.
• 14 Perform regular Reviews/Audits of Networks Drawings/Process Documents and enable improvements where required.
• 15 Should be inclined towards Automation through AI/ML, and work on target based solution reduce overall incidents, changes & manual efforts.
• 16 Monitor, Track and Manage day to day activity of a team of 30 offshore resources and act as second lead for 30 onsite resources.