Tour Operations Executive / Holiday Consultant

Westbird Holidays Pvt Ltd; Kozhikode district; On-site; INR 300,000 - 600,000; Full time

Job summary

Westbird Holidays Pvt Ltd in Kozhikode district, Kerala, invites a capable Tour Operations Coordinator to manage day-to-day operations of domestic and international tour packages, ensuring seamless execution from planning to post-tour follow-up.

You will coordinate with hotels, DMCs, transporters, guides and activity providers; verify itineraries, bookings, transfers, and meal plans; and resolve any issues to guarantee guest satisfaction.

Responsibilities

• Handle day-to-day operations of domestic and international tour packages.
• Coordinate with hotels, DMCs, transporters, guides, and activity providers.
• Prepare and verify itineraries, hotel bookings, transfers, sightseeing, activities, and meal plans.
• Confirm all travel arrangements before the guest's arrival.
• Coordinate with suppliers regarding rates, availability, bookings, amendments, and cancellations.
• Maintain accurate booking records, vouchers, confirmations, and operational documents.
• Coordinate airport/railway transfers and ensure vehicles and drivers are arranged on time.
• Monitor ongoing tours and promptly resolve operational issues or guest requirements.
• Communicate important trip details to the sales team and other concerned departments.
• Follow up with suppliers for pending confirmations and payments.
• Ensure services are delivered according to the agreed itinerary and package inclusions.
• Handle last-minute changes and emergencies professionally.
• Maintain strong relationships with suppliers and service partners.
• Collect guest feedback and coordinate with the concerned teams for service improvements.
• Ensure smooth pre-tour, during-tour, and post-tour operations.

Job description

• Handle day-to-day operations of domestic and international tour packages.
• Coordinate with Hotels, DMCs, transporters, guides, and activity providers.
• Prepare and verify itineraries, hotel bookings, transfers, sightseeing, activities, and meal plans.
• Confirm all travel arrangements before the guest's arrival.
• Coordinate with suppliers regarding rates, availability, bookings, amendments, and cancellations.
• Maintain accurate booking records, vouchers, confirmations, and operational documents.
• Coordinate airport/railway transfers and ensure vehicles and drivers are arranged on time.
• Monitor ongoing tours and promptly resolve operational issues or guest requirements.
• Communicate important trip details to the sales team and other concerned departments.
• Follow up with suppliers for pending confirmations and payments.
• Ensure services are delivered according to the agreed itinerary and package inclusions.
• Handle last-minute changes and emergencies professionally.
• Maintain strong relationships with suppliers and service partners.
• Collect guest feedback and coordinate with the concerned teams for service improvements.
• Ensure smooth pre-tour, during-tour, and post-tour operations.