Tour Consultant

Grab That Trip; New Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

Grab That Trip is seeking a proactive Tour Package Sales professional in New Delhi. You will engage with customers, recommend domestic and international packages, and guide them through the booking process.

Expect to handle inquiries via phone, email, and walk-ins, and to prepare customized itineraries and quotations. You will coordinate with operations and vendors to confirm bookings and ensure documentation is accurate.

Qualifications

• Bachelor’s degree in tourism, business, or related field.
• Strong communication and customer service skills.
• Sales skills with lead conversion and revenue targets.
• Knowledge of domestic and international destinations helpful.
• Experience with CRM tools and booking platforms preferred.
• On-site work in New Delhi with weekend/holiday shifts.

Responsibilities

• Handle inquiries via phone, email, and walk-ins to understand client preferences.
• Prepare customized itineraries and quotations for prospective customers.
• Follow up to close sales in line with company targets.
• Coordinate with operations and vendor partners to confirm bookings.
• Maintain up-to-date product knowledge on destinations, offers, and trends.
• Provide post-booking support and relay customer feedback to improve packages.

Skills

Communication

Customer Service

Sales

Destinations knowledge

CRM tools

Travel industry knowledge

Education

Bachelor’s degree in tourism, business, or related field

Tools

CRM systems

Booking platforms

Office software

Job description

Grab That Trip is a travel company dedicated to creating memorable domestic and international experiences for modern explorers. The team designs thoughtfully curated holiday packages across India and worldwide, with a strong focus on comfort, convenience, and value. Whether it is a weekend escape, family vacation, honeymoon, or international tour, Grab That Trip aims to make planning simple and stress-free. The company prioritizes easy booking, transparent pricing, and personalized support at every step so travelers feel excited from the first interaction.

Role Description

• This is a full-time, on-site Tour Package Sales role based in New Delhi.
• The Tour Package Sales professional will engage with potential and existing customers to understand their travel preferences, recommend suitable domestic and international packages, and guide them through the booking process.
• Day-to-day responsibilities include handling inquiries via phone, email, and walk-ins, preparing customized itineraries and quotations, and following up to close sales in line with company targets.
• The role involves coordinating with operations and vendor partners to confirm bookings, ensuring accurate documentation, and maintaining up-to-date product knowledge on destinations, offers, and seasonal trends.
• The individual will also contribute to customer relationship management, handle post-booking support, and share feedback that helps improve packages and services.

Qualifications

• Candidates should possess strong Communication skills, including clear spoken and written interaction with diverse customers.
• Candidates should possess Customer Service skills, with the ability to handle inquiries, resolve issues, and maintain a positive customer experience.
• Candidates should possess Sales skills, including lead conversion, negotiation, and meeting revenue targets.
• Knowledge of domestic and international destinations and basic understanding of travel industry practices (flights, hotels, visas) is beneficial.
• Comfort with using CRM tools, booking platforms, and standard office software is preferred.
• Prior experience in travel or hospitality sales is an advantage.
• Minimum educational qualification of a bachelor’s degree in tourism, business, or a related field is preferred.
• Ability to work on-site in New Delhi, with flexibility for weekend or holiday shifts based on business needs.