TM - HR Operations

Aditya Birla Insulators; Mumbai; Sur place; INR 900 000 - 1 300 000; Plein temps

Résumé du poste

Aditya Birla Insulators in Mumbai seeks a skilled HR operations professional to own end-to-end processes including FFS, GMC and payroll governance. You will drive data integrity, keep dashboards up-to-date and coordinate with insurers, TPAs and internal teams to resolve queries and prevent escalations.

Experience in HRMS/ERP data mapping, governance, analytics and continuous improvement is essential to ensure accurate records, timely actions and compliant documentation.

Responsabilités

• Ensure FFS cases are processed within defined TAT, with no non-absconding / non-exception case pending
• Maintain high accuracy in settlement calculations, supporting documents and closure records through maker-checker controls and periodic reviews.
• Publish a robust dashboard covering received, completed, pending and aging cases, with escalation triggers and corrective actions.
• Coordinate proactively for timely NDC, remove bottlenecks and achieve zero avoidable escalations through structured communication.
• Maintain end-to-end, case-wise tracking from query receipt to closure with zero loss of cases and timely employee updates.
• Ensure 100% accuracy in employee and dependent medical-data updates as per policy and maintain closure discipline to reduce pendency and repeat queries.
• Publish a monthly GMC dashboard covering volumes, resolution status, aging, pending cases, trends and recurring concerns.
• Coordinate with insurers / TPAs and internal teams, conduct quarterly goverce reviews with BHR and EDME teams, and deliver bi-monthly awareness sessions for new joiners.
• Ensure 100% timely resolution of payroll and PF queries within defined service timelines, with clear ownership from receipt to closure.
• Support error-free payroll operations and timely handling of PF withdrawals, transfers, corrections and related statutory concerns.
• Reduce repeat queries and avoidable escalations through accurate resolution, proactive communication and coordinated follow-through.
• Maintain aging dashboards and close internal / external audit requirements with complete documentation and no observations attributable to process gaps.
• Create and update position codes within 1 working day TAT and ensure readiness for hiring, onboarding, internal movements and organisation changes.
• Maintain accurate mapping of role, grade, location, branch, business hierarchy and reporting relationships across HRMS / ERP systems.
• Run structured validations to prevent duplicate, inactive or incorrect records and drive high data integrity and standardisation.
• Act as the single point of coordination for business, HRBP and recruitment teams; maintain request dashboards and highlight delays, dependencies and bottlenecks.
• Establish reliable trackers and dashboards that provide real-time visibility across case volumes, status, TAT, aging and exceptions.
• Conduct periodic trend analysis, control reviews and root-cause assessments; implement corrective and preventive actions for recurring issues.
• Maintain SOPs, audit trails and policy-aligned documentation to support compliance, confidentiality and decision-making.
• Identify opportunities for digital enablement, simplification and productivity improvement without weakening goverce.
• Provide clear, timely and respectful communication to employees and stakeholders on status, dependencies and expected next actions.
• Build effective working relationships with HRBPs, BHR, EDME, Talent Acquisition, Fice, IT, insurers, TPAs, payroll / PF partners and authorities.
• Use structured follow-ups and escalation triggers to remove bottlenecks before they affect employee experience or service commitments.
• Achieve zero avoidable escalations through ownership, accurate closure and stakeholder alignment.

Description du poste

Key Result Areas

Supporting Actions

End-to-End Full & Final Settlement Management

• Ensure FFS cases are processed within defined TAT, with no non-absconding / non-exception case pending
• Maintain high accuracy in settlement calculations, supporting documents and closure records through maker-checker controls and periodic reviews.
• Publish a robust dashboard covering received, completed, pending and aging cases, with escalation triggers and corrective actions.
• Coordinate proactively for timely NDC, remove bottlenecks and achieve zero avoidable escalations through structured communication.

Group Medical Coverage Case Management

• Maintain end-to-end, case-wise tracking from query receipt to closure with zero loss of cases and timely employee updates.
• Ensure 100% accuracy in employee and dependent medical-data updates as per policy and maintain closure discipline to reduce pendency and repeat queries.
• Publish a monthly GMC dashboard covering volumes, resolution status, aging, pending cases, trends and recurring concerns.
• Coordinate with insurers / TPAs and internal teams, conduct quarterly goverce reviews with BHR and EDME teams, and deliver bi-monthly awareness sessions for new joiners.

Payroll & PF Operations and Grievance Resolution

• Ensure 100% timely resolution of payroll and PF queries within defined service timelines, with clear ownership from receipt to closure.
• Support error-free payroll operations and timely handling of PF withdrawals, transfers, corrections and related statutory concerns.
• Reduce repeat queries and avoidable escalations through accurate resolution, proactive communication and coordinated follow-through.
• Maintain aging dashboards and close internal / external audit requirements with complete documentation and no observations attributable to process gaps.

Position Code Goverce & Mapping Efficiency

• Create and update position codes within 1 working day TAT and ensure readiness for hiring, onboarding, internal movements and organisation changes.
• Maintain accurate mapping of role, grade, location, branch, business hierarchy and reporting relationships across HRMS / ERP systems.
• Run structured validations to prevent duplicate, inactive or incorrect records and drive high data integrity and standardisation.
• Act as the single point of coordination for business, HRBP and recruitment teams; maintain request dashboards and highlight delays, dependencies and bottlenecks.

Operational Goverce, Analytics & Continuous Improvement

• Establish reliable trackers and dashboards that provide real-time visibility across case volumes, status, TAT, aging and exceptions.
• Conduct periodic trend analysis, control reviews and root-cause assessments; implement corrective and preventive actions for recurring issues.
• Maintain SOPs, audit trails and policy-aligned documentation to support compliance, confidentiality and decision-making.
• Identify opportunities for digital enablement, simplification and productivity improvement without weakening goverce.

Stakeholder Experience & Escalation Prevention

• Provide clear, timely and respectful communication to employees and stakeholders on status, dependencies and expected next actions.
• Build effective working relationships with HRBPs, BHR, EDME, Talent Acquisition, Fice, IT, insurers, TPAs, payroll / PF partners and authorities.
• Use structured follow-ups and escalation triggers to remove bottlenecks before they affect employee experience or service commitments.
• Achieve zero avoidable escalations through ownership, accurate closure and stakeholder alignment.

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