TL German Voice Process - Jaipur (WFO)

Placement Baba; Jaipur; On-site; INR 800,000 - 1,300,000; Full time

Job summary

Placement Baba is hiring for a Team Leader German Voice Process based in Jaipur (WFO). The role requires German language proficiency at B2/C1/C2 and significant international voice process experience.

You will lead a team handling inbound calls from customers placing orders and assisting with purchases online or over the phone. Candidates should have a graduate background with strong customer service and upselling skills.

Qualifications

• German language proficiency at B2/C1/C2 level is required.
• Experience in international voice processes is essential.
• Graduate degree is preferred but not mandatory for deserving candidates.

Responsibilities

• Manage a team handling international inbound calls.
• Answer calls from customers aiming to place orders and provide information.
• Respond to inquiries and guide customers through purchases online or by phone.
• Deliver exceptional customer experience and upsell where appropriate.

Skills

German language

Team handling

Upselling

Customer service

Education

Bachelor's degree

Job description

Job Details

Team Leader German Voice Process – Jaipur (WFO)

German language level – B2/C1/C2

Key Responsibilities

• Team handling Experience - Dedicated Candidates are required for handling International Inbound calls.
• Major job role will be to answer incoming calls from customers who want to place orders
• Respond to inquiries, provide general information.
• You will be a part of the contact team that believes in Delivering Joy.
• Through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone

Requirements

Should be a graduate (not a constraint for deserving candidate) , must have international voice experience of minimum 6 Years in reputed International BPO , flair for customer service , Excellent upselling skills, 5.5 Days WorkingExperience6 - 12 YearsSalary8 Lac To 13 Lac P.A.IndustrySales & Marketing / Business Development / TelecallerQualificationOther Bachelor DegreeKey SkillsCce German Call Chat telecaller walk in