Ticketing Operations - SOTC | Deputy Manager/Manager

SOTC Travel; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

SOTC Travel Limited Bengaluru seeks a corporate travel coordinator to manage international ticketing, hotel bookings, and GDS-based reservations while delivering high-quality service to key corporate clients.

You will drive client relations, ensure timely invoicing, coordinate with airline partners, and handle escalations with a focus on meeting targets and maintaining compliance across accounts.

Qualifications

• Experience with international ticketing and GDS systems (Sabre/Amadeus) is required.
• Experience with international hotel bookings and airline partnerships is essential.
• Willingness to work in rotational shifts and manage corporate client accounts.

Responsibilities

• Manage and maintain relationships with corporate clients.
• Achieve business targets and revenue goals defined by the organization.
• Conduct regular weekly visits to corporate clients and drive business reviews.
• Coordinate with airline partners to secure best commercial deals for corporate tie-ups.
• Ensure accurate deal documentation and adherence to reporting standards.
• Drive timely collections and support the Credit Control team with invoicing and payments.

Skills

International ticketing

GDS exposure

Tools

Sabre

Amadeus

Job description

Location:

M G Road Bangalore

JD:

• 1.Manage and maintain strong relationships with corporate clients by providing quality service as per organizational standards.
• 2.Achieve business targets and revenue goals defined by the organization.
• 3.Conduct regular weekly visits to corporate clients.
• 4.Drive monthly, quarterly, and annual business review meetings with clients.
• 5.Handle client escalations promptly and provide effective resolutions.
• 6.Coordinate with airline partners to secure the best commercial deals for corporate tie-ups.
• 7.Ensure accurate deal mastering for effective tracking and reporting.
• 8.Verify that all required supporting documents are uploaded in iBook without omissions.
• 9.Drive Preferred Loyalty Bonus (PLB) carrier sales through the team.
• 10.Maintain NIL pendency beyond 48 hours.
• 11.Ensure no WIC aging exceeds 48 hours.
• 12.Support the Credit Control team through accurate and timely invoice and payment submissions.
• 13.Drive timely collections by engaging and meeting with corporate clients.
• 14.Promote and cross-sell additional travel-related products and services.
• 15.Manage and oversee the team's day-to-day activities and performance.
• 16.Cross-train team members to improve agility, productivity, and operational efficiency.
• 17.Ensure high levels of client satisfaction and long-term account retention.
• 18.Monitor operational compliance and service delivery standards across assigned accounts.
• 19. Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions
• 20. Submission & collection of important documents (such as GST certificates) to clients / file closing team for better control.

Key Requirements:

• 1. International Ticketing, GDS tool (Sabre/Amadeus)
• 2. International Hotel Booking
• 3. Comfortable with Rotational Work Shift

Skills:

International ticketing, GDS exposure majorly Sabre