Ticket Agent

Travelwindo; Sahibzada Ajit Singh Nagar; Presencial; INR 200.000 - 350.000; Jornada completa

Descripción de la vacante

Travelwindo is hiring a Ticket Agent in Sahibzada Ajit Singh Nagar to manage domestic and international flight bookings and related services with accurate documentation. You will assist with itineraries, fares, schedule changes, cancellations, and rebookings while coordinating with airlines and partners.

You will also process payments and help sell travel packages, maintaining records and ensuring a high standard of customer service in line with company policies.

Formación

• Strong ticket sales and general sales skills.
• Excellent communication with customers and partners.
• Customer service oriented and responsive.
• Reservations skills with booking systems or GDS.
• Attention to detail and numerical accuracy.
• On-site work in Sahibzada Ajit Singh Nagar.
• Experience in travel or ticketing preferred.
• High school diploma; travel/tourism/hospitality degree beneficial.

Responsabilidades

• Handle domestic and international ticket bookings including flights.
• Assist customers with itinerary planning and fare quotes.
• Manage schedule changes, cancellations and rebookings.
• Coordinate with airlines and travel partners; maintain records in reservation systems.
• Process payments and support sales of travel packages and services.
• Contribute to a positive customer experience and follow company policies.

Conocimientos

Ticket sales

Communication

Customer service

Reservations systems

GDS platforms

Attention to detail

On-site work

Travel regulations

Educación

High school diploma

Travel/Hospitality degree beneficial

Herramientas

Booking systems

GDS platforms

Descripción del empleo

Company Description

Travelwindo, established in 2015, is a travel services provider focused on offering holidays and business tours at affordable prices. The company specializes in domestic and international holiday packages, hotel bookings, and air ticketing. Travelwindo also arranges cruises and provides travel insurance, aiming to deliver comprehensive solutions for travelers. With expertise across multiple travel segments, the organization is committed to delivering value, convenience, and reliable service to its customers.

Role Description

This is a full-time, on-site Ticket Agent role based in Sahibzada Ajit Singh Nagar. The Ticket Agent will handle domestic and international ticket bookings, including flights and related travel services, while ensuring accuracy in reservations and documentation. Day-to-day responsibilities include assisting customers with itinerary planning, fare quotes, schedule changes, cancellations, and rebookings, as well as resolving ticket-related inquiries promptly. The role involves coordinating with airlines and other travel partners, processing payments, and maintaining up-to-date records in reservation systems. The Ticket Agent will also support sales of travel packages and services, contribute to a positive customer experience, and follow company policies and industry standards.

Qualifications

• Strong ticket sales and general sales skills, with the ability to meet targets and promote travel services.
• Excellent communication skills for interacting clearly and professionally with customers and travel partners.
• Customer service skills focused on responsiveness, problem-solving, and maintaining a positive client experience.
• Reservations skills, including experience using booking systems or GDS platforms and managing itineraries.
• Attention to detail, numerical accuracy, and basic computer literacy (email, spreadsheets, booking tools).
• Ability to work on-site in Sahibzada Ajit Singh Nagar and manage multiple tasks in a fast-paced environment.
• Previous experience in travel or ticketing is preferred; knowledge of domestic and international travel regulations is an advantage.
• Minimum high school diploma; a degree or certification in travel, tourism, or hospitality is beneficial.