Ticket Sales Representative

H M Travels Tours; Srinagar; Vor Ort; INR 167.000 - 279.000; Vollzeit

Zusammenfassung

H M Travels Tours in Srinagar is seeking a Ticket Sales Representative to assist customers with domestic and international bookings across flights, buses, trains, and tour packages. You will provide fare information, explain options, and process payments with our systems.

This full-time, on-site role requires strong communication, attention to detail, and the ability to work with local and remote teams while staying updated on schedules and promotions.

Qualifikationen

• Strong customer service and communication skills; professional in person and over phone or digital channels.
• Basic computer literacy; comfortable with booking software and payment systems.
• Attention to detail and accuracy in handling reservations and payments.
• Organizational and time-management skills for peak periods.
• Ticketing/travel agency experience preferred but not mandatory.
• On-site work in Srinagar; collaborate with local and remote team members.
• Knowledge of travel routes or regional destinations is an advantage.
• Minimum education: high school diploma; travel/tourism training is a plus.

Aufgaben

• Assist customers with booking domestic and international tickets for flights, buses, trains, and tour packages.
• Provide fare information and explain travel options to customers.
• Process payments using company systems.
• Maintain up-to-date knowledge of schedules, promotions and travel regulations.
• Resolve basic customer issues and coordinate with internal teams as needed.
• Maintain clear records of bookings and deliver courteous, efficient service.

Kenntnisse

Customer service

Communication

Booking software

Payment processing

Attention to detail

Organization

Time management

Ticketing experience

On-site work

Travel knowledge

Ausbildung

High school diploma

Travel or tourism training

Jobbeschreibung

Company Description

H M Travels Tours is a leisure, travel, and tourism company headquartered in Connaught Place, New Delhi, India. The company focuses on providing organized travel experiences and tour packages for a wide range of customers. With a presence in key travel markets, H M Travels Tours aims to deliver reliable, customer-focused services. The organization values professionalism, timely service, and personalized support throughout the travel journey.

Role Description

This is a full-time, on-site Ticket Sales Representative role based in Srinagar. The Ticket Sales Representative will assist customers with booking domestic and international tickets for flights, buses, trains, and tour packages, ensuring accurate and timely reservations. Responsibilities include providing fare information, explaining travel options, handling customer inquiries, and processing payments using company systems. The role also involves maintaining up-to-date knowledge of schedules, promotional offers, and travel regulations, as well as resolving basic customer issues and coordinating with internal teams when necessary. The representative will be expected to maintain clear records of bookings and deliver a courteous, efficient service experience for all customers.

Qualifications

• Strong customer service and communication skills, with the ability to interact professionally in person and over phone or digital channels.
• Basic computer literacy and comfort using booking software, payment systems, and common office applications.
• Attention to detail and accuracy in handling reservations, payments, and travel documentation.
• Organizational and time-management skills to manage multiple customer requests and tasks during peak periods.
• Previous experience in ticketing, travel agencies, hospitality, or retail sales is preferred but not mandatory.
• Ability to work on-site in Srinagar and collaborate effectively with local and remote team members.
• Knowledge of common travel routes, tourism services, or regional destinations is an advantage.
• Minimum educational qualification: high school diploma; additional training in travel or tourism is a plus.