Test Drive Manager

Gautam Modi Group; Mumbai; On-site; INR 279,000 - 502,000; Full time

Job summary

Gautam Modi Group in Mumbai seeks a Test Drive Vehicle Specialist to manage test drive cars, ensure readiness, cleanliness, and adherence to schedules. You will coordinate decommissioning per Audi India policy and oversee resale with the Approved plus team.

The role also covers refurbishing demo cars for resale and aligning with sales for market activations. Responsibilities include route planning, maintaining vehicle availability, capturing customer feedback, and updating SFDC.

Responsibilities

• Test drive vehicle management and readiness.
• Perform daily checks using the test drive checklist and ensure service adherence.
• Maintain vehicle cleanliness and availability for preferred customer settings.
• Decommission test drive vehicles per Audi India policy and coordinate valuation/sale with Approved plus team.
• Refurbish demo car vehicles for resale.
• Adhere to test drive schedules and flag deviations to the sales team.
• Plan appropriate test drive routes in consultation with sales.
• Arrange display vehicle availability for market activation events with fuel and driver.
• Develop and implement improvement actions for complaints raised by sales.
• Maintain the test drive router and manage gate passes for Test Drive.
• Capture customer feedback and take appropriate action.
• Receive test drive requests, schedule and update SFDC accordingly.
• Update real-time test drive vehicle availability board.
• Record customer details prior to each test-drive and log completion in SFDC.
• Organize home test drives for customers as scheduled.
• Track measures like utilization, CSS/MSS scores, and process audits.

Job description

Primary Responsibilities:

• Test Drive vehicle management
• Perform daily check on test drive vehicles using daily test drive vehicle checklist and ensure adherence to service schedule for the test drive vehicles
• Ensure test drive vehicle cleanliness and availability with preferred customer settings
• Ensure Decommissioning of the Test drive vehicles as per Audi India Policy, getting the right valuation and own the sale of the decommissioned vehicles with the Approved plus team
• Ensure refurbishment of the Demo car vehicles for resale

Test Drive Process Readiness and Execution

• Ensure adherence to test drive schedule and highlight reasons for deviation, if any
• Immediately flag to sales team on any gaps from standard requirement or requested slots
• Plan appropriate test drive routes for each model in consultation with sales team
• Manage requests for display vehicle availability for market activation events and arrange for clean vehicle, driver and with sufficient fuel
• Develop and implement improvement action plans in the event of complaints highlighted by sales team in review meetings
• Ensure maintenance of the Test drive router and manage gate passes for Test Drive
• Ensure Test drive feedback is captured by the customers and appropriate action is taken against the same.

Test Drive Process Reporting

• Receive test drive requests from sales team and prepare test drive schedule in order to accommodate the same. Update the same on SFDC
• Ensure updating of test drive vehicle availability board on a real time basis
• Ensure recording of customer details prior to every test-drive
• Update SFDC on Test Drive completion
• Organize for home Test drive for customers as per schedule

Measures (Reports):

• % utilization of Test Drive Cars
• Test Drive score - CSS
• Test Drive score - MSS
• Sales Process Audit - Sales Process - Test Drive Process Management
• Infra Audit - Sales Process - Test Drive Process Management
• Availability of models asked for test drives (PSF score)
• Condition of the test drive vehicle (PSF Score)