TERRITORY SERVICE EXECUTIVE

Roots Group; Mumbai, Raigad; On-site; INR 300,000 - 550,000; Full time

Job summary

Roots Group is seeking a field service technician to provide technical support for product service activities in the Raigad/Mumbai area. You will diagnose issues at customer sites, perform maintenance, and ensure proper installation and operation of products while maintaining clear communication for service satisfaction.

The role requires the ability to travel to client locations as needed and to document maintenance activities with detailed service reports.

Qualifications

• Strong troubleshooting and maintenance skills.
• Basic technical knowledge related to equipment or product servicing.
• Good communication and customer-handling skills.
• Ability to travel to client locations if required.

Responsibilities

• Provide technical support for product service activities.
• Diagnose, troubleshoot, and resolve technical issues at customer sites.
• Perform routine maintenance and preventive service for installed equipment.
• Ensure proper installation, operation, and performance of products.
• Maintain clear communication with customers to ensure service satisfaction.
• Prepare service reports and document maintenance activities.

Skills

Troubleshooting

Maintenance

Communication

Customer handling

Job description

Raigad, Mumbai, India | Posted on 05/12/2026

• Provide technical supportfor product service activities.
  
• Diagnose, troubleshoot, andresolve technical issues at customer sites.
  
• Perform routine maintenanceand preventive service for installed equipment.
  
• Ensure proper installation,operation, and performance of products.
  
• Maintain clear communicationwith customers to ensure service satisfaction.
  
• Prepare service reports anddocument maintenance activities.
  

Requirements

Requirements

• Strong troubleshooting and maintenanceskills.
  
• Basic technical knowledgerelated to equipment or product servicing.
  
• Good communication andcustomer-handling skills.
  
• Ability to travel to client locations ifrequired