Professional Global Technical Service Engineer - India

Rad; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading technical services company is seeking a Global Technical Service Engineer to join their team in Mumbai. This dynamic role involves supporting global customers with pre- and post-sales technical activities, including installations and troubleshooting. Candidates should have 2-3 years of experience and hold an engineering degree. Exceptional communication and problem-solving skills are essential for success in this role.

Qualifications

• 2 to 3 years of relevant work experience is required.
• Minimum of 65% in SSC and HSC is necessary.
• Experience with equipment manufacturers or systems integrators is an advantage.

Responsibilities

• Support customers in pre- and post-sales technical activities.
• Perform installations, troubleshooting, and training.
• Prepare technical documentation for customers.

Skills

Technical support

Communication skills

Problem-solving

Presentation skills

Education

Engineering degree (B.E./ B. Tech.)

Tools

VeEX

Viavi

Spirent

Job description

Home » Careers » Professional Global Technical Service Engineer - India

Professional Global Technical Service Engineer – India

Global Services

, APAC

Overview

We are looking for a passionate and skilled Global Technical Service Engineer to join our team in Mumbai, India. In this dynamic role, you’ll support global customers through pre- and post-sales technical activities, including installations, troubleshooting, and training.

Responsibilities:

• Actively involved in post-sales and pre-sales solution support activities.
• Perform demonstration of proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotely.
• Perform testing and troubleshooting techniques to identify and resolve the technical issues.
• Perform root cause analysis of issues.
• Contribution to knowledge base of the team.
• Preparation of technical documentation for customers.
• Provide status and resolution communication to internal and external stakeholders

Requirements:

• Work Experience: 2 to 3 Years
• Education: Engineering degree (B.E./ B. Tech.) is a must, with a minimum of 65% scored in SSC and HSC
• Experience in a technical support role with an equipment manufacturer or systems integrator for multi-vendor solution is an advantage
• Ethernet layer-2 Protocol: Frame Structure, VLAN, STP, LAG, G.8032, Y.1564, RFC2544, MEF, Ethernet-OAM
• Ethernet layer-3 Protocol: Basic Routing, MPLS, BGP, IPsec
• Working experience with testers like VeEX, Viavi (JDSU), Spirent
• Optional: Knowledge in TDM network (E1 & SDH) is an advantage
• Optional: Knowledge in Virtualization (SD-WAN)
• Proven presentation skills and experience with external customers
• Excellent written and verbal communications skills to handle global customers
• Performs well under pressure
• Willingness to perform a variety of tasks in a start-up mode
• The ability to travel (local or abroad) to support customer