Engineer - Technical Services

CH01 CHE Fresenius Medical Care (Schweiz) AG; Mumbai; Hybrid; INR 500,000 - 800,000; Full time

Job summary

CH01 CHE Fresenius Medical Care (Schweiz) AG invites an experienced Engineer - Technical Services to join our Mumbai hybrid field team. You will install, commission, maintain, and repair medical equipment at customer sites, ensuring high uptime and reliability.

You will deliver technical support, customer training, and collaborate with Sales to drive preventive maintenance contracts and spare parts sales, while mentoring junior engineers and coordinating with regional teams.

Qualifications

• Experience in field service delivery for equipment at customer sites.
• Ability to perform installation, maintenance, and troubleshooting.
• Strong communication and customer relationship skills.

Responsibilities

• Perform installation, commissioning, preventive and corrective maintenance on equipment at customer sites.
• Ensure machinery operates efficiently, minimizing downtime.
• Diagnose faults and implement corrective actions per standards.
• Provide technical support and operator training to customers.
• Collaborate with Sales to identify maintenance contracts and parts sales.
• Support service revenue targets through quotations and invoicing.
• Assist in PM scheduling and installation planning in territory.
• Provide technical guidance to junior engineers.
• Support other regions when needed and travel as required.
• Manage spare parts inventory and assets; report usage.
• Complete training, maintain records, and adhere to safety standards.

Skills

Technical troubleshooting

Field service

Customer communication

Preventive maintenance

Training

Tools

CRM platforms

Service reporting software

Installation tools

Job description

## Engineer - Technical ServicesApply: Hybrid: Mumbai, MH: Full time: Posted Today: End Date: September 18, 2026 (6 days left to apply): R0267311**1. Technical Service Delivery*** Perform installation, commissioning, preventive maintenance, corrective maintenance, troubleshooting, and repair activities on company equipment at customer sites.* Ensure machinery operates efficiently and reliably, minimizing downtime and maximizing customer productivity.* Diagnose technical faults and implement effective corrective actions in accordance with company standards.* Support timely completion of all assigned service activities while maintaining high-quality service delivery.**2. Customer Support & Relationship Management*** Provide professional technical support and guidance to customers regarding equipment operation and maintenance.* Conduct user and operator training programs to ensure optimal machine utilization.* Build and maintain strong customer relationships through responsive service and effective communication.* Manage customer concerns and resolve technical issues promptly to enhance customer satisfaction and loyalty.**3. Business Development & Commercial Support*** Collaborate with Sales and Dealer teams by providing technical expertise, application support, and product knowledge.* Identify and pursue opportunities for preventive maintenance agreements, service contracts, upgrades, and spare parts sales.* Support revenue growth by promoting value-added service offerings and technical solutions.* Provide technical feedback and market insights to support business development strategies.**4. Service Revenue & Financial Management*** Achieve assigned service revenue targets through the successful negotiation and sale of Service Contracts and spare parts.* Prepare service quotations and support commercial discussions with customers when required.* Ensure accurate billing and invoicing for completed service activities.* Monitor and support accounts receivable collection efforts related to routine service operations.**5. Preventive Maintenance & Installation Planning*** Support the Area Technical Manager in maintaining an effective Preventive Maintenance (PM) schedule and installation plan.* Ensure preventive maintenance activities are completed on time and in accordance with service standards.* Coordinate resources and customer schedules to optimize service efficiency and machine uptime.* Assist in planning and prioritizing installation projects within the assigned territory.**6. Technical Leadership & Mentoring*** Provide technical guidance and escalation support to Junior Field Service Engineers.* Mentor junior team members through on-the-job coaching, technical troubleshooting, and best-practice sharing.**7. Resource Allocation & Cross-Region Support*** Support other service regions when Dynamic Resource Allocation is required and approved by management.* Travel to other territories as needed to assist with installations, breakdown support, major service projects, or workload balancing.* Collaborate with regional service teams to ensure consistent service standards across all locations.**8. Inventory & Asset Management*** Manage personal inventory of spare parts, tools, and service equipment to ensure operational readiness.* Ensure proper tracking, storage, and accountability of company assets.* Report inventory usage and requirements accurately and in a timely manner.**9. Training & Professional Development*** Complete all required technical training programs, certifications, and competency assessments.* Continuously enhance technical expertise through self-development and participation in company training initiatives.**10. Systems, Reporting & Documentation*** Utilize technical management systems, CRM platforms, and service applications effectively.* Ensure accurate and timely entry of service data, customer interactions, equipment records, and parts usage.* Prepare and submit detailed Field Service Reports (FSRs) following each service intervention.* Maintain complete and accurate documentation in accordance with company policies and quality standards.**11. Quality, Compliance & Safety*** Adhere to company quality standards, service procedures, and regulatory requirements.* Follow all applicable health, safety, and environmental (HSE) regulations while performing field activities.* Ensure safe working practices at customer sites and promote a strong safety culture.* Maintain compliance with company policies and customer-specific site requirements.