Operation and Maintenance

Coeusmulti Services; India; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

Coeusmulti Services seeks a seasoned telecom O&M leader to oversee Core, Access and Distribution networks, plan maintenance, and drive performance. You will manage data centers, towers, and BTS sites while coordinating with vendors to uphold SLAs and safety standards.

The role requires 5–8+ years in ISP/telecom operations, with a track record in leadership, budgeting, and regulatory compliance. A CCNP/JNCIP or GPON training is an advantage.

Qualifications

• Engineering degree in Electronics or Telecommunications; MBA/M.Tech a plus.
• 5–8+ years in ISP/Telecom operations with leadership experience.
• Certifications such as CCNP, JNCIP, or GPON training are advantageous.

Responsibilities

• Oversee daily operations of Core, Access, and Distribution networks (FTTH, Wireless, GPON, MPLS, IP, DWDM).
• Monitor network health through NOC and ensure SLA adherence.
• Plan preventive & corrective maintenance schedules for all network elements (routers, switches, OLTs, towers).
• Manage installation, commissioning, and maintenance of network infrastructure (data centers, POPs, BTS sites, fiber).
• Maintain updated network topology documentation and asset inventory.
• Lead and mentor a team of engineers and field staff; set KPIs.
• Coordinate with vendors and service providers; evaluate vendor performance against SLAs.
• Prepare O&M budget; optimize costs without compromising service quality.
• Ensure safety, compliance & reporting; monitor regulatory guidelines.

Skills

Leadership

Team management

Communication skills

Problem-solving

Safety awareness

Vendor coordination

Team mentoring

Education

B.E./B.Tech in Electronics/Telecommunications

M.Tech or MBA

Tools

NMS/OSS/BSS tools

Network monitoring systems

Job description

KeyResponsibilities

Network Operations & Maintenance

Oversee daily operations of Core, Access, and Distribution networks (FTTH, Wireless, GPON, MPLS, IP, DWDM, etc.).

Monitor network health through NOC and ensure SLA adherence.

Plan and execute preventive & corrective maintenance schedules for all network elements (routers, switches, OLTs, transmission equipment, servers, towers, etc.).

Ensure quick fault isolation, diagnosis, and resolution to minimize downtime.

Infrastructure & Equipment Management

Manage installation, commissioning, and maintenance of network infrastructure (data centers, POPs, BTS sites, fiber optic cables).

Maintain updated network topology documentation and asset inventory.

Ensure proper power, cooling, and safety arrangements for network equipment.

Service Quality & SLACompliance

Ensure uptime targets (99.9% or as per SLA) for backbone and access networks.

• Conduct periodic audits and drive network performance optimization.

Monitor customer trouble tickets and escalation handling in coordination with support teams.

Team Management & Leadership

Lead and mentor a team of engineers, technicians, and field staff across multiple locations.

Develop training programs to enhance technical skills and safety awareness.

Set KPIs and performance evaluation metrics for the O&M team.

1. Vendor & Partner Coordination

Liaise with equipment vendors, contractors, and service providers for repairs, replacements, and upgrades.

Evaluate vendor performance against agreed SLAs.

Budgeting & Resource Planning

Prepare O&M budget covering manpower, spares, tools, and AMC.

Optimize operational costs without compromising service quality.

2. Safety, Compliance & Reporting

• Ensure adherence to DoT/TRA/other regulatory guidelines.

Implement and monitor safety standards for field and technical operations.

Prepare periodic reports for management on network uptime, incidents, and preventive actions.

Strong knowledge of telecom transmission systems (Optical Fiber, Microwave, IP/MPLS, GPON).

Familiarity with NMS/OSS/BSS tools and network monitoring systems.

• Problem-solving and decision-making skills under pressure.

Strong leadership, team management, and communication skills.

• Vendor and contract management skills.

Qualification

B.E./B.Tech in Electronics, Telecommunications, or related field (M.Tech or MBA).

Experience

5 to 8+ years in ISP/Telecom technical operations, with at least 5 years in a leadership role.

Certifications any such as CCNP, JNCIP, or GPON-related training will be an added advantage.

Other

KPIs (Key Performance Indicators)

Network uptime percentage.

Mean Time to Repair (MTTR).

SLA compliance rate.

• Reduction in repeat faults.

O&M cost efficiency.

• Employee skill development index.