Service Operations Manager Installation

Skylink Fibernet; Coimbatore District; On-site; INR 600,000 - 900,000; Full time

Job summary

Skylink Fibernet in India is seeking an experienced Service Operations Manager Installation to oversee FTTH installation activities, lead field teams, and ensure service quality with strict SLA and TAT compliance. The role involves coordinating with NOC, Customer Care, Stores, and Network teams to ensure smooth operations and timely delivery of installations.

You will monitor field performance, manage escalations, and enforce SOPs and safety standards while driving continuous improvement across

Qualifications

• Proficient understanding of FTTH/FTTx architectures, GPON, fiber optics, OLT/ONT/ONU, and splicing.
• Strong leadership and people management skills.
• Excellent coordination and communication with multiple internal teams.

Responsibilities

• Manage and monitor daily FTTH/Internet installation activities.
• Lead and coordinate Field Engineers, Technicians, and Team Leaders.
• Allocate installation jobs and ensure timely completion within SLA.
• Monitor technician productivity, pending jobs, repeat visits, and installation quality.
• Coordinate with NOC, Customer Care, Stores, and Network teams for smooth operations.
• Handle customer escalations and installation-related technical issues.
• Ensure proper installation of fiber cables, OLT/ONT/ONU, routers, and related equipment.
• Conduct field audits and ensure compliance with installation SOPs and safety standards.
• Prepare daily/weekly performance reports and monitor operational KPIs.
• Train and motivate installation teams and improve overall service efficiency.

Skills

FTTH/FTTx

Team management

Communication

ISP/Telecom ops

Job description

Job Summary

We are looking for an experienced Service Operations Manager Installation to manage FTTH installation operations, field teams, service quality, and customer installation activities while ensuring SLA and TAT compliance.

Responsibilities

• Manage and monitor daily FTTH/Internet installation activities.
• Lead and coordinate Field Engineers, Technicians, and Team Leaders.
• Allocate installation jobs and ensure timely completion within SLA.
• Monitor technician productivity, pending jobs, repeat visits, and installation quality.
• Coordinate with NOC, Customer Care, Stores, and Network teams for smooth operations.
• Handle customer escalations and installation-related technical issues.
• Ensure proper installation of fiber cables, OLT/ONT/ONU, routers, and related equipment.
• Conduct field audits and ensure compliance with installation SOPs and safety standards.
• Prepare daily/weekly performance reports and monitor operational KPIs.
• Train and motivate installation teams and improve overall service efficiency.

Required Skills

• Good knowledge of FTTH/FTTx, GPON, fiber optics, OLT, ONT/ONU, and splicing.
• Strong team management and problem-solving skills.
• Good communication and coordination abilities.
• Experience in ISP/Telecom installation operations is preferred.