Service Operations Manager – Installation

Skylink Fibernet Private Limited; Coimbatore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Skylink Fibernet Private Limited is seeking a Service Operations Manager – Installation to oversee FTTH installation operations, field teams, service quality, and customer installation activities while ensuring SLA and TAT compliance.

The role requires coordinating with NOC, Customer Care, Stores, and Network teams to ensure smooth operations and high installation standards across Coimbatore region.

Qualifications

• Experience managing FTTH installation operations.
• Strong leadership of field teams (engineers, technicians, team leads).
• Exposure to ISP/telecom installation operations preferred.

Responsibilities

• Manage and monitor daily FTTH/Internet installation activities.
• Lead and coordinate Field Engineers, Technicians, and Team Leaders.
• Allocate installation jobs and ensure timely completion within SLA.

Skills

FTTH/FTTx

Team management

Communication

ISP/Telecom ops

Job description

Skylink Fibernet Private Limited | Full time

Service Operations Manager – Installation

Coimbatore South, India | Posted on 08/10/2026

Skylink is at the forefront of India’s digital evolution, connecting people and

organizations with dependable, modern telecom solutions.

We deliver broadband, IPTV, and enterprise connectivity that support the way India

works, learns, and communicates. Our network is built for consistent, real-world

performance, ensuring uninterrupted digital experiences for homes, stable and secure

connectivity for businesses, and scalable, high-capacity solutions through our own data

center infrastructure.

As we expand across regions, Skylink remains committed to thoughtful innovation and

dependable service. Every solution we build is shaped by real customer needs, whether

it is supporting households, enabling business growth, or strengthening critical

infrastructure across communities.

Skylink is evolving with the needs of a rapidly digitizing nation, and our work reflects

that momentum. We value people who care about building reliable technology and

improving everyday connectivity. If you’re looking to contribute to meaningful,

long-term infrastructure, Skylink offers a place to do work that stands up to real-world

use.

Job Description

Job Summary

We are looking for an experienced Service Operations Manager – Installation to manage FTTH installation operations, field teams, service quality, and customer installation activities while ensuring SLA and TAT compliance.

Requirements

Key Responsibilities

• Manage and monitor daily FTTH/Internet installation activities.
  
• Lead and coordinate Field Engineers, Technicians, and Team Leaders.
  
• Allocate installation jobs and ensure timely completion within SLA.
  
• Monitor technician productivity, pending jobs, repeat visits, and installation quality.
  
• Coordinate with NOC, Customer Care, Stores, and Network teams for smooth operations.
  
• Handle customer escalations and installation-related technical issues.
  
• Ensure proper installation of fiber cables, OLT/ONT/ONU, routers, and related equipment.
  
• Conduct field audits and ensure compliance with installation SOPs and safety standards.
  
• Prepare daily/weekly performance reports and monitor operational KPIs.
  
• Train and motivate installation teams and improve overall service efficiency.
  

Required Skills

• Good knowledge of FTTH/FTTx, GPON, fiber optics, OLT, ONT/ONU, and splicing.
  
• Strong team management and problem-solving skills.
  
• Good communication and coordination abilities.
  
• Experience in ISP/Telecom installation operations is preferred.