Territory Head - EEG

Hdfc Bank; Kolkata District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

HDFC Bank Limited is hiring a Territory Head for EEG in the Emerging Enterprises Group. You will lead branch and RM activities, drive cross-sell initiatives, and coordinate with Credit, Operations, and Legal teams to secure renewals and manage delinquencies.

Role requires strong leadership, strategic thinking, and the ability to manage multiple stakeholders, with a focus on achieving growth targets and operational excellence.

Qualifications

• CA/MBA/graduate degree required.
• Strong leadership and team-management capabilities.
• Ability to drive sales initiatives and cross-sell effectively.
• Excellent stakeholder management with Branch Banking teams.
• Experience in credit/portfolio reviews is a plus.

Responsibilities

• Branch & Lead Management: meet Branch Managers and Cluster Heads; guide RMs on leads and joint calls.
• Cross Selling: drive cross-sell contests and achieve targets with the team.
• Logins - New + Enhancement: monitor RM targets and coordinate with Credit, Lawyer, Valuer, and Operations.
• Renewals: review pending CAM renewals and guide RMs on renewals.
• CAM Conditions / OBA Review: assess CA/CAM cases and interact with Credit.
• Portfolio Management and Housekeeping: review HK activities and guide RM on portfolio care.
• Stock Insurance / SS: review stock insurance cases and guide processes.
• Delinquency Management: communicate with branches and customers; pursue collections.
• Complaints: CRM/MD/PNO/CRO: ensure timely resolution within TAT.

Skills

Leadership

Interpersonal skills

Analytical skills

Multitasking

Pressure handling

Education

CA, MBA, or Graduate

Job description

Job Title

Territory Head - EEG

Business Unit

Emerging Enterprises Group

Reporting To

Regional Head

Job Function and Role Type

Sales, Leadership role with no travel requirements mentioned.

Version No

Job Purpose

Drive business initiatives to achieve the bank's objective of business leadership. Ensure alignment with key objectives of the Emerging Enterprises Group.

Key Responsibilities

Branch & Lead Management

Meet Branch Managers and Cluster Heads.

Guide RMs on lead generation and joint calls.

Review CRM leads and branch meetings.

Cross Selling

Execute cross-sell contests for RMs.

Drive team to achieve cross-sell targets.

Logins - New + Enhancement

Monitor and review RM target achievements.

Coordinate with Credit, Lawyer, Valuer, and Operations.

Review ABND.

Renewals

Review pending CAM renewals.

Meet Credit for chronic cases.

Guide RMs on renewals.

CAM Conditions Review/OBA Review

Review pending Other Bank CA/CAM cases.

Meet Credit for chronic cases.

Interact with customers and guide RMs.

Portfolio Management and Housekeeping (HK)

Review housekeeping activities.

Meet Credit for chronic cases.

Guide RMs on portfolio management.

Stock Insurance / SS

Review pending stock insurance cases.

Guide RMs on stock insurance processes.

Delinquency Management

Communicate with branches and customers via email.

Conduct joint visits with Credit Managers.

Follow up rigorously and seek collections support.

Complaints: CRM / MD / PNO / CRO

Ensure resolution and replies within TAT.

Education:

CA, MBA, or Graduate.

Certifications:

None explicitly mentioned.

Key Competencies

Leadership, interpersonal skills, analytical skills, multitasking, ability to work under pressure.

Major Stakeholders

Branch Banking Team, Operations, Product Team, Credit.

Required Skills