RM-EEG

Hdfc Bank; Dhanbad; On-site; INR 500,000 - 750,000; Full time

Job summary

HDFC Bank Limited in Jharkhand seeks an RM-EEG to drive branch growth, manage branch activities, and engage customers. You will lead generation, cross-sell products, and ensure compliance with CAM conditions.

The role emphasizes field visits, performance reviews, and proactive account management across the Emerging Enterprises Group, reporting to the Territory Head.

Qualifications

• Graduate/MBA/CA preferred.
• Strong communication and interpersonal skills required.
• Experience in sales and relationship management is a plus.

Responsibilities

• Branch Management: plan visits, lead meetings, review performance and document outcomes.
• Lead generation: achieve daily calls and appointments; manage document requirements.
• Cross Selling: promote Insurance, CASA, Credit Cards and Asset products and track leads.
• Renewals: monitor renewals and handle related processes.
• CAM/OBA: review conditions, justify waivers, ensure compliance.
• Call Memos: document customer interactions and upload memos for endorsement.
• Portfolio housekeeping: reduce backlog and close high-aging items.
• Delinquency management: contact customers and coordinate with branches for follow-ups.

Skills

Interpersonal skills

Team coordination

Customer focus

Problem solving

Stress management

Education

Graduate

MBA

CA

Job description

Job Title

RM-EEG

Business Unit

Emerging Enterprises Group

Reporting To

Territory Head

Job Function and Role Type

Sales, Individual Contributor

Version No

01/04/2019

Job Purpose

Drive initiatives aligned with business objectives to achieve leadership in the banking sector. Ensure effective branch management, lead generation, and customer engagement.

Key Responsibilities

Branch Management

Plan weekly branch visits and monthly morning meetings; Activate RM/PB through lead generation and joint calls; Review branch and resource performance with CH as needed; Document branch meetings via Cogent/mails.

Lead generation/logins

Plan activities to achieve two calls and appointments daily; Communicate document requirements to customers and follow up; Ensure document completeness and arrange pickups.

Cross Selling

Provide financial products like Insurance, CASA, Credit Cards, and Asset Products; Monitor and track leads for cross-selling opportunities.

Renewals

CAM conditions review/OBA review

Conduct monthly churn and conditions reviews; Justify OBA waivers or inform customers of penalties; Ensure compliance with CAM conditions.

Call Memos

List quarterly call memos and review ASR/ACR conditions; Meet customers to understand business issues; Upload call memos for endorsement.

Portfolio Management and Housekeeping (HK)

Reduce housekeeping items; Close critical and high-aging items.

Stock insurance/property insurance

Communicate premiums and collect required documents; Submit documents to operations.

Delinquency management

Contact customers for interest servicing and follow up rigorously; Coordinate with branches and credit managers for joint visits; Complaints: CRM / MD / PNO / CRO; Analyze complaints and resolve them after customer discussions.

Complaints : CRM / MD / PNO / CRO

Major

Prepare monthly renewal lists and work proactively; Communicate document requirements and follow up twice weekly; Analyze financials, address issues, and ensure document completeness; Submit documents to operations and manage post-login formalities.

Creating excitement in branches/spot

Organize sanctions, contests, and recognition programs; Review CRM leads and update follow-ups.

Education:

Graduate, MBA, or CA.

Certifications:

None specified.

Key Competencies

Interpersonal skills, coordination with multiple teams, ability to work under pressure, customer focus, problem-solving.

Major Stakeholders

Branch Banking Team, Operations, Product Team, Credit.

Required Skills