EEG-MEG Territory Head

HDFC Bank Limited; Khordha; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

HDFC Bank Limited is seeking a Cluster Head in Odisha to lead Emerging Enterprises Group - Express OD. The role focuses on branch and lead management, channel development, cross-selling, and delinquency management across regional teams.

The ideal candidate will drive renewal strategies, ensure compliance with approval conditions, and coordinate with RM teams to meet growth targets in a high-travel banking environment. Graduate with strong leadership is preferred.

Qualifications

• Graduate.
• Strong leadership and advisory abilities.
• Ability to coordinate across multiple teams and stakeholders.

Responsibilities

• Branch & Lead Management: Meet Branch Managers and Cluster Heads; Guide RMs in planning lead generation activities; Review CRM leads and branch meetings.
• Channel Development and Management: Develop multiple business generation channels; Engage with associations and distributors for retailer financing; Collaborate with Merchant and ABCP teams for lead flow and closure.
• Cross Selling: Execute cross-sell contests for RMs; Drive team to achieve cross-sell targets.
• Logins - New + Enhancement: Monitor and review RM target achievements; Review ABND performance.
• Renewals: Review pending CAM renewals and chronic cases; Provide guidance to RMs on renewals.
• CAM Conditions Review/OBA Review: Ensure compliance with approval conditions; Plan exits or levy charges for non-compliance; Guide RMs and interact with customers.
• Delinquency Management: Communicate with branches and customers via email; Conduct joint visits with Credit Managers; Follow up rigorously and seek collections support.
• Complaints: CRM / MD / PNO / CRO: Ensure resolution and replies within TAT.

Skills

Leadership

Interpersonal skills

Analytical skills

Coordination

Work under pressure

Education

Graduate

Job description

Job Title

Cluster Head

Business Unit

Emerging Enterprises Group - Express OD

Reporting To

Regional Head

Job Function and Role Type

Sales, Supervisor, Extensive Travel Required

Job Purpose

To drive initiatives aligned with business objectives to achieve leadership in the banking sector.

Key Responsibilities

Branch & Lead Management

• Meet Branch Managers and Cluster Heads.
• Guide RMs in planning lead generation activities.
• Review CRM leads and branch meetings.

Channel Development and Management

• Develop multiple business generation channels.
• Engage with associations and distributors for retailer financing.
• Collaborate with Merchant and ABCP teams for lead flow and closure.

Cross Selling

• Execute cross-sell contests for RMs.
• Drive team to achieve cross-sell targets.

Logins - New + Enhancement

• Monitor and review RM target achievements.
• Review ABND performance.

Renewals

• Review pending CAM renewals and chronic cases.
• Provide guidance to RMs on renewals.

CAM Conditions Review/OBA Review

• Ensure compliance with approval conditions.
• Plan exits or levy charges for non-compliance.
• Guide RMs and interact with customers.

Delinquency Management

• Communicate with branches and customers via email.
• Conduct joint visits with Credit Managers.
• Follow up rigorously and seek collections support.

Complaints: CRM / MD / PNO / CRO

• Ensure resolution and replies within TAT.

Education

Graduate.

Certifications

None specified.

Key Competencies

Leadership, interpersonal skills, analytical skills, coordination, ability to work under pressure.

Major Stakeholders

Branch Banking Team, Operations, Product Team, Credit.