EEG-MEG Relationship Manager

Hdfc Bank; Ajmer; On-site; INR 600,000 - 900,000; Full time

Job summary

HDFC Bank Limited is seeking a Relationship Manager for Retail Working Capital in the Emerging Enterprises Group. You will drive sales, manage branch relationships, and collaborate with product teams to deliver tailored banking solutions.

You will lead lead generation, cross-selling, renewals, and delinquency management, and ensure CRM updates. Graduate with strong interpersonal and analytical skills is preferred; experience in banking is a plus.

Qualifications

• Graduate degree required.
• Certifications not specified.

Responsibilities

• Plan weekly branch visits and monthly branch meetings; activate RM/PB leads and update CRM with follow-ups.
• Plan two calls and appointments daily; communicate document requirements and arrange pickups; follow up on calls and verify documents.
• Act as a one-stop shop for Express OD clients; cross-sell insurance, CASA and credit cards; track leads for cross-selling opportunities.
• Work on renewals for non-auto-renewed customers; communicate document requirements and follow up twice weekly; analyze financials and process extensions for delays.
• Direct all business churn to HDFC Bank accounts post-disbursement; address OBA waivers and inform customers about penalties for non-compliance.
• Monitor Express OD accounts based on central triggers and ensure customer contact; manage call memos and CRM updates.
• Organize sanctions, contests, and recognition programs to motivate branches.

Skills

Interpersonal skills

Coordination with multiple teams

Ability to work under pressure

Customer focus

Analytical skills

Education

Graduate

Job description

Job Title

Relationship Manager - Retail Working Capital

Business Unit

Emerging Enterprises Group

Reporting To

Territory Head

Job Function and Role Type

Sales, Individual Contributor

Job Purpose

To drive initiatives aligned with business objectives to achieve leadership in the banking sector.

Key Responsibilities

Branch Management

Plan weekly branch visits and ensure monthly meetings at each branch; Scope RM/PB customers for leads or joint calls and utilize branch resources effectively; Review branch and resource performance, ensuring RM/PB activation; Document branch meetings and update CRM with lead follow-ups.

Lead generation/logins

Plan activities to ensure two calls and appointments daily; Communicate document requirements to customers and arrange pickups; Follow up on calls and verify document completeness.

Cross Selling

Act as a one-stop shop for Express OD clients, offering financial products like Insurance, CASA, and Credit Cards; Monitor and track leads for cross-selling opportunities.

Renewals

Work proactively on renewals for non-auto-renewed customers; Communicate document requirements and follow up twice weekly; Analyze financials, address issues, and process extensions for genuine delays.

Churn into WC account

Ensure all business churn is directed to HDFC Bank accounts post-disbursement; Address OBA waivers and inform customers about penalties for non-compliance.

Call Memos

Monitor Express OD accounts based on central triggers and ensure customer contact.

Delinquency management

Contact customers for interest servicing and send email communications; Conduct personal or joint visits with Credit Managers and ensure rigorous follow-ups.

Creating excitement in branches/spot

Organize sanctions, contests, and recognition programs to motivate branches.

Education:

Graduate.

Certifications:

None specified.

Key Competencies

Interpersonal skills, coordination with multiple teams, ability to work under pressure, customer focus, analytical skills.

Major Stakeholders

Branch Banking Team, Operations, Product Team, Credit.

Required Skills

Refer to the Job Description