International Voice & Non Voice

Talent Acquaintance; Ghaziabad District; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Acquaintance in India seeks a customer support professional to handle inquiries and resolve issues across channels. You will maintain product knowledge, collaborate with internal teams, and uphold high service standards.

The role emphasizes upselling opportunities, accurate records, and adaptability in a fast-paced environment, requiring strong communication, problem-solving, and detail orientation.

Qualifications

• Excellent communication and interpersonal skills are required.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Proficiency in using computer systems and software applications.
• Adaptability to changing situations and priorities.
• High attention to detail and strong organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment

Problem solving

Analytical skills

Computer proficiency

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.