Telecaller - Personal Loans

Innopay; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Health Insurance

Clear career progression

Structured training

Job summary

Innopay Technologies' Lending Vertical seeks energetic Telecallers to drive loan conversions by engaging customers across the loan journey from marketing-generated leads to application completion.

This full-time role at HSR Layout, Bangalore (Work from Office) requires 1–3 years of telecalling/telesales in personal loans, with fluency in 3 languages and a target-driven approach. Training and growth into leadership roles are offered.

Qualifications

• 1–3 years in telecalling/telesales for personal loans in fintech/NBFC.
• Fluency in any 3 of English, Kannada, Tamil, Hindi, Marathi, Telugu.
• Strong communication, persuasion, and objection-handling skills.
• Good understanding of personal loans eligibility, KYC, credit basics.
• Comfortable with dialers, CRM tools, and basic computer applications.

Responsibilities

• Call customers who drop off at various stages of the Personal Loan journey and assist them in completing their application.
• Handle and convert inbound leads generated through marketing campaigns within defined turnaround times.
• Make outbound calls on assigned databases to generate interest and qualified leads for Personal Loan products.
• Explain product features, eligibility, interest rates, fees, and documentation requirements clearly and accurately.
• Guide customers step-by-step through the digital loan application journey, including KYC and document submission.
• Follow up systematically with prospects and maintain accurate call dispositions in the CRM/dialer system.
• Achieve daily/weekly/monthly targets for connects, conversions, and disbursals.
• Adhere to call quality standards, scripts, and all regulatory and compliance guidelines.
• Share customer feedback and drop-off insights with product and marketing teams to improve funnel conversion.

Skills

Telecalling / telesales experience

Multilingual communication

Strong persuasion & objection handling

KYC & loan basics understanding

CRM & dialer tools familiarity

Target-driven discipline

Education

Graduate degree (preferred)

Tools

Dialers

CRM tools

Job description

Job Description - Tele caller - Personal Loans

Business Unit: Lending Service Provider (LSP) Business

Location: HSR Layout, Bangalore (Work from Office)

Experience: 1 - 3 years in tele calling / tele sales, in Personal Loans in fintech or NBFC

Employment Type: Full-time

About the Role:

Innopay Technologies' Lending Vertical operates as a Lending Service Provider (LSP) offering Personal Loan products in partnership with various banks & NBFCs. We are looking for energetic Telecallers to drive loan conversions by engaging customers across the loan journey from marketing-generated leads to journey drop-offs and database calling.

Key Responsibilities:

• Call customers who drop off at various stages of the Personal Loan application journey, understand reasons for drop-off, resolve queries, and assist them in completing their application.
• Handle and convert inbound leads generated through marketing campaigns within defined turnaround times.
• Make outbound calls on assigned databases to generate interest and qualified leads for Personal Loan products.
• Explain product features, eligibility, interest rates, fees, and documentation requirements clearly and accurately.
• Guide customers step-by-step through the digital loan application journey, including KYC and document submission.
• Follow up systematically with prospects and maintain accurate call dispositions in the CRM/dialer system.
• Achieve daily/weekly/monthly targets for connects, conversions, and disbursals.
• Adhere to call quality standards, scripts, and all regulatory and compliance guidelines
• Share customer feedback and drop-off insights with product and marketing teams to improve funnel conversion.

Required Skills & Qualifications:

• 1 - 3 years in telecalling / telesales, in Personal Loans in fintech or NBFC
• Fluency in any 3 of: English, Kannada, Tamil, Hindi, Marathi, Telugu.
• Strong communication, persuasion, and objection-handling skills.
• Good understanding of personal loans- eligibility, KYC, credit bureau basics
• Comfortable working with dialers, CRM tools, and basic computer applications.
• Target-driven attitude with the discipline to handle high call volumes.
• Minimum qualification: Graduate preferred.

What We Offer:

• Health Insurance.
• Fast-growing fintech environment with clear career progression into Team Lead / Quality / Training roles.
• Structured training on lending products, compliance, and sales skills.