Telesales Executive

The Muthoot Group; Attingal; On-site; INR 180,000 - 240,000; Full time

Job summary

The Muthoot Group invites applications for a Telecalling Sales Executive to promote loan products over the phone, qualify leads, and guide applicants through the documentation process.

You will meet daily and monthly conversion targets, maintain accurate CRM records, and support customers through the loan lifecycle, including KYC, income proofs, and document collection. Strong communication in English and regional languages, resilience to rejection, and persuasive calling skills are required.

Qualifications

• Prior telesales experience, preferably in banking, financial services, or NBFC sectors.
• Excellent verbal communication and negotiation skills in English and/or regional languages.
• Strong understanding of loan structures, interest calculations, and eligibility criteria.
• Bachelor's degree in any streams.
• Patience, resilience to handle rejections, and the ability to persuade callers effectively.

Responsibilities

• Lead Conversion: Contact pre-generated leads, explain loan terms, and pitch personal loan products.
• Needs Assessment: Understand the customer’s financial requirements and recommend suitable loan options.
• Document Collection: Assist customers with gathering required documents (income proof, KYC, bank statements).
• Target Achievement: Consistently meet or exceed individual and team sales targets.
• Database Management: Log call interactions, follow-ups, and customer feedback into CRM.
• Customer Support: Address queries regarding loan processing status, repayment, and foreclosures.

Skills

Telesales experience

Verbal communication

Loan product knowledge

Languages: English/Regional

Persuasion

Resilience

Education

Bachelor's degree

Job description

This job is provided by apna.co Telecalling Sales Executive promotes loan products over the phone, qualifies leads, and guides applicants through the documentation process. They are expected to meet daily and monthly conversion targets while maintaining accurate CRM records.

Key Responsibilities

• Lead Conversion: Contact pre-generated leads, explain loan terms (interest rates, processing fees, tenure), and pitch personal loan products.
• Needs Assessment: Understand the customer’s financial requirements and recommend the most suitable loan options.
• Document Collection: Assist customers with gathering required documents (income proof, KYC, bank statements) and ensure they are submitted accurately.
• Target Achievement: Consistently meet or exceed individual and team sales targets.
• Database Management: Log all call interactions, follow-ups, and customer feedback accurately into the company's CRM software.
• Customer Support: Address customer queries regarding loan processing status, repayment, and foreclosures.

Essential Qualifications & Skills

• Experience: Prior telesales experience, preferably in banking, financial services, or NBFC (Non-Banking Financial Company) sectors.
• Communication: Excellent verbal communication and negotiation skills in English and/or regional languages.
• Product Knowledge: Strong understanding of loan structures, interest calculations, and eligibility criteria.
• Education: Must have a Bachelor's degree in any streams .
• Soft Skills: Patience, resilience to handle rejections, and the ability to persuade callers effectively.