Telecom Voice Process Mphasis (Freshers Only)

Cloudxtreme; Hyderabad, Bengaluru; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Pickup and Drop available

Job summary

Cloudxtreme in Bengaluru invites fresh graduates to join our telecom customer support team. You will handle inbound and outbound calls, provide accurate information, resolve queries, and document interactions with professionalism.

The role requires excellent English communication, strong logical reasoning and problem solving, and willingness to work rotational night shifts. Candidates should be open to relocate to Bengaluru; pickup and drop facilities are provided by the company.

Qualifications

• Freshers only; no prior work experience.
• Excellent verbal and written English communication.
• Willingness to work in rotational shifts, including night shifts.
• Good interpersonal and problem solving skills.
• Location Bengaluru or willing to relocate.
• Pickup and drop facilities provided.

Responsibilities

• Handle inbound and outbound customer calls related to telecom services.
• Provide accurate information and resolve customer queries efficiently.
• Maintain professionalism and empathy during interactions.
• Document customer interactions and update call logs in the system.
• Escalate unresolved issues to higher support levels when required.
• Meet daily/weekly call quality and productivity targets.
• Ensure adherence to process guidelines and company policies.

Skills

English communication

Logical reasoning

Problem solving

Willingness to work rotational shifts

Interpersonal skills

Education

B.Sc / BBA / B.Com / BCA

Job description

Role & Responsibilities

• Handle inbound and outbound customer calls related to telecom services.
  
• Provide accurate information and resolve customer queries efficiently.
  
• Maintain professionalism and empathy during all interactions.
  
• Document customer interactions and update call logs in the system.
  
• Escalate unresolved issues to higher support levels when required.
  
• Meet daily/weekly call quality and productivity targets.
  
• Ensure adherence to process guidelines and company policies.
  

Preferred Candidate Profile

• Education: B.Sc / BBA / B.Com / BCA
  (Strictly No BE / B.Tech candidates)
  
• Experience: Freshers only (No prior work experience).
  
• Skills Required:
  
• Excellent verbal and written communication in English.
  
• Good logical reasoning and problem-solving ability.
  
• Willingness to work in rotational shifts (including night shifts).
  
• Positive attitude and good interpersonal skills.
  
• Location: Bengaluru or open to relocate.
  
• Facilities: Pickup and Drop available.